Response From LaVida Massage of Grand Blanc, MI
February 12, 2024
Dear Rebecca,
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.
We're using your feedback to make some important changes:
To better train the front desk on how to check out when under the grace period during termination. That was an error on our end and I a m glad you brought it to our attention and we were able to resolve it.
I'm pleased we were able to make things better and look forward to seeing you again soon.
Sincerely,
Edel & Pillar
Owners
810-694-6877