The hour long massage I booked with shantel only lasted 36 minutes. My appt was at 6:45pm. I was 15 minutes late because I thought lavida was in a different location as I’d never been there before. Even so i still should have had at least a 45 minute massage. She skipped my head, neck, arms and legs while I was face up. I won’t get another massage there. I still have some money on a gift card I have you use but will only get a facial. I will say something this time if I Don’t get my full time limit.
I requested an appointment online but woke up very ill and called and left a voice mail early the next morning asking to cancel the appointment request. The appointment had not been confirmed or officially scheduled when I called. A little while later, the appointment status changed to confirmed so I spoke with the receptionist who then told me since I left a message prior to the confirmation she would cancel the appointment and I will not be charged a fee. I was still charged the $25 cancelation fee