Hi Lakeita, I'm very glad and you liked your facial, and that Tarah took care of your concern over pricing. Please know that for two full months prior to, and four months after taking our facial services pricing increase last year, we posted our new pricing visibly in our center (it was in both the facial treatment room and our lobby). I would suggest that you opt back in to our news and promotional emails. as this is where we also announce important news for our guests. Please know that we cover any additional charges as part of checkout with every guest, and offer to print out a receipt, so I'm very sorry but I'm not sure how you weren't aware of the day's charges. Again, I'm glad that Tarah was able to take care of things for you. Many thanks for the feedback, Julie Owner

Hi Kelly, we greatly appreciate that it takes a little time to find the right match of new massage therapist when your regular therapist leaves. Both of the therapists you used to see moved out of the area - we were so fortunate to enjoy so many years with them! The therapist that you just saw is a trained, highly skilled therapist that has many loyal guests - but again, we appreciate that his technique is not a good fit for you. I've reached out to you via email and voicemail with recommendations for therapists that are closer in style to those you liked. Please try one or more - I'm confident you'll find a new favorite! Thanks, Julie, owner