Rachelle was amazing!!! Best facial I've had in a very long. Reminded me of my first facial and the reason I always get out trying to recreate the first one. I think sometimes people are quick to say something bad but not about good. So I love that she didn't smell like cigarette smoke, I love how she explained the process, first and not too much detail, I loved how quiet she was. I loved her massage and attention to detail. I could tell she wanted to give every inch on my face equal attention. I loved not talking, only a couple of times and that's when I initiated it. She was perfect and I will most certainly be coming back to see her.. probably getting another one sooner than I usually would because of how great she was!!