Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. Our cancellation policy, which includes the $30 fee for same-day cancellations and rescheduling, is in place to ensure fairness to all our clients, especially during high-demand periods like Valentine's Day weekend. Regarding your gift card, we would like to investigate this matter further to understand why it showed an empty balance. Could you please contact our customer service team with your gift card details? We value your business and would like to resolve this issue to your satisfaction. We understand your frustration and hope we can make things right. We appreciate your understanding and patience. Best regards,

I understand your frustration, and I'm sorry to hear about your experience. It sounds like the high turnover rate is affecting the quality of care and your ability to build a consistent, trusting relationship with your therapist. Your feedback is important and highlights an area where improvement is needed. We are continuously striving to create a supportive and stable environment for both our therapists and clients. Your concerns will be addressed to ensure better stability and care in the future. Thank you for bringing this to our attention.

Thank you for bringing these issues to our attention. We sincerely apologize for the poor communication from our manager at that time she was out sick with Covid, caring for her and her child. Pertaining to any fraudulent charges claimed we are unaware: However, we were able to refund the membership cost back to your card after the manager came back from sick leave. We understand how frustrating this must have been for you. Additionally, we are taking steps to improve our communication and ensure that our management and team is more responsive and available to our clients. We value your feedback and are committed to making things right. We hope to have the opportunity to regain your trust and serve you better in the future.

Thank you for sharing your experience with us. We're truly sorry to hear about the confusion and frustration you encountered during your first appointment. We understand that this was not the ideal way to start your relationship with us. We acknowledge that the confirmation process was not as smooth as it should have been, and we apologize for the inconvenience caused by the delay in confirming your appointment. We also understand your discomfort and regret that we were not able to accommodate your request to switch or rebook with a different instructor. While we do have a cancellation policy in place, we recognize that this situation could have been handled better. We appreciate your feedback and will take it into consideration to improve our processes and ensure a better experience for our clients in the future. We hope to have the opportunity to serve you better and regain your trust.

Dear Sandy, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced regarding our pricing and promotional offers. As a valued past member, your experience and satisfaction are important to us.We understand that changes in pricing can be frustrating, especially when you're accustomed to previous rates. Our goal is to provide the best value and experience for all our members, and we continually strive to improve our offerings. To address your concerns, we would love the opportunity to discuss potential solutions, including any current promotions or gift card offers that may be available. We value your loyalty and want to ensure you feel appreciated and valued. Please feel free to reach out to our customer service team at 734-855-4942 to discuss this further. We hope to have the chance to welcome you back and provide a positive experience for you and your daughter.