Thank you for your feedback and kind words about Pam. We're thrilled to hear that she provided you with a knowledgeable and thorough experience. We apologize for the cleanliness issues you encountered during your visit. We're currently in the middle of construction and will be changing the carpet in March. We're committed to improving our facility and ensuring a clean and comfortable environment for our guests. We're glad you had a good experience overall and appreciate your understanding during this transitional period. Best regards,

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. Our cancellation policy, which includes the $30 fee for same-day cancellations and rescheduling, is in place to ensure fairness to all our clients, especially during high-demand periods like Valentine's Day weekend. Regarding your gift card, we would like to investigate this matter further to understand why it showed an empty balance. Could you please contact our customer service team with your gift card details? We value your business and would like to resolve this issue to your satisfaction. We understand your frustration and hope we can make things right. We appreciate your understanding and patience. Best regards,

I understand your frustration, and I'm sorry to hear about your experience. It sounds like the high turnover rate is affecting the quality of care and your ability to build a consistent, trusting relationship with your therapist. Your feedback is important and highlights an area where improvement is needed. We are continuously striving to create a supportive and stable environment for both our therapists and clients. Your concerns will be addressed to ensure better stability and care in the future. Thank you for bringing this to our attention.