Response From LaVida Massage of Livonia, MI
September 30, 2016
Hello, we thank you for your recent feedback, and patronage. We apologize for any miscommunication on managements part, when we received your cancellation request, it was taken care of urgently, with the exception of our 30 day notice. It is our mission to make client's feel very comfortable, as well as relieved from their stress after sessions. We encourage our clients to voice their complaints or concerns so we can address them immediately. Looking at our records, shows that you've seen all of our male therapists multiple times repeatedly dating back to September of 2015. We have over 10 plus therapists which you are able to choose from, but kept re booking with the same therapists. We were unaware of any inappropriate situations. We take these situations seriously and would have taken appropriate actions. We have made said therapists aware of the issue, and have properly dealt with the situation at hand. We apologize for any discomfort you may have experienced. Any further questions or concerns feel free to contact our office 734-855-4942.