Dear Sandy, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced regarding our pricing and promotional offers. As a valued past member, your experience and satisfaction are important to us.We understand that changes in pricing can be frustrating, especially when you're accustomed to previous rates. Our goal is to provide the best value and experience for all our members, and we continually strive to improve our offerings. To address your concerns, we would love the opportunity to discuss potential solutions, including any current promotions or gift card offers that may be available. We value your loyalty and want to ensure you feel appreciated and valued. Please feel free to reach out to our customer service team at 734-855-4942 to discuss this further. We hope to have the chance to welcome you back and provide a positive experience for you and your daughter.

Dear Martha, Thank you for taking the time to share your feedback. I apologize for the disappointing experience you had during your recent visit. It is our goal to provide exceptional service, and I am sorry to hear that we fell short in your case. I understand your frustration with the shortened session and the lack of focus on your shoulders as requested. This is not the standard of service we strive to deliver, and I will be addressing this with our team to ensure it does not happen again. As a gesture of goodwill, I would like to offer you a complimentary 60-minute massage to ensure you receive the quality service you deserve. I hope this can help make up for your previous experience. Please let me know how you would like to proceed, and I will arrange the complimentary session at your earliest convenience. Thank you for bringing this to our attention, and I hope we can have the opportunity to restore your trust in our services. Best regards, Sana ( Store Manager)