LaVida Massage of Livonia, MI Facebook Googlemaps Yelp

   2892 Reviews
30985 Five Mile Rd
Livonia, MI 48154
734-855-4942
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Recent Reviews:


Livonia, MI
Brittany was great!

DEARBORN HEIGHTS, MI
The deep tissue massage by Pam, outstanding! Felt years younger, will tell my friends and family! AAA+++

Livonia, MI
the building is very clean and all the staff have been very friendly (have been using this service of YEARS).

DETROIT, MI
I had an excellent experience, my friend and I booked a “couples” massage where the room actually had two massage tables (feet to feet). I also had a great massage therapist, Adam. Aromatherapy , music, and cleanliness really set the tone. Everyone was friendly and accommodating. Would highly recommend!

LIVONIA, MI
My experience at your location was excellent.

Livonia, MI
Adam is the best. All front desk staff are very friendly.

LIVONIA, MI
Friendly but proffesional.

WESTLAND, MI
I have been a member for several years and used the services of 3-4 various therapists. The office staff is very professional and very helpful if there is ever any issue with scheduling or payment. It's a gift you can give yourself? I highly recommend.

LIVONIA, MI
Easy to book online. Therapists always do a good job.

Livonia, MI
Pam the masseuse was very knowledgeable and professional. She was very thorough and was able to relief all the areas needed. The facility was not the cleanest, the floor, chair, table legs and fan need a deep cleaning. It looks like no one has run a vacuum in months. Other than the clealiness I had a really good experience
Response From LaVida Massage of Livonia, MI
February 27, 2025
Thank you for your feedback and kind words about Pam. We're thrilled to hear that she provided you with a knowledgeable and thorough experience. We apologize for the cleanliness issues you encountered during your visit. We're currently in the middle of construction and will be changing the carpet in March. We're committed to improving our facility and ensuring a clean and comfortable environment for our guests. We're glad you had a good experience overall and appreciate your understanding during this transitional period. Best regards,

LIVONIA, MI
Adam is THE BEST. He has helped me through my struggles and advances with foot and leg problems, and neck and upper back issues as well. Would not be in the good place that I am in without his expertise.

LIVONIA, MI
I needed to reschedule due to inclement weather. I was told even rescheduling for something out of my control incurred a $30 fee. I also had a gift card with $55 left on it and was told it was empty. I will never be going to LaVida again and will tell all of my friends and employees the same. Shame on you!
Response From LaVida Massage of Livonia, MI
February 18, 2025
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. Our cancellation policy, which includes the $30 fee for same-day cancellations and rescheduling, is in place to ensure fairness to all our clients, especially during high-demand periods like Valentine's Day weekend. Regarding your gift card, we would like to investigate this matter further to understand why it showed an empty balance. Could you please contact our customer service team with your gift card details? We value your business and would like to resolve this issue to your satisfaction. We understand your frustration and hope we can make things right. We appreciate your understanding and patience. Best regards,

Livonia, MI
Let customers use gift cards at any location

BELLEVILLE, MI
I loved everything about the service I was given from the time I walked in the door until I walked out the door!!!’

Westland, MI
The turn over rate of therapists is rediculous !
Response From LaVida Massage of Livonia, MI
January 24, 2025
I understand your frustration, and I'm sorry to hear about your experience. It sounds like the high turnover rate is affecting the quality of care and your ability to build a consistent, trusting relationship with your therapist. Your feedback is important and highlights an area where improvement is needed. We are continuously striving to create a supportive and stable environment for both our therapists and clients. Your concerns will be addressed to ensure better stability and care in the future. Thank you for bringing this to our attention.

TEMPERANCE, MI
Everything except the discontinue services. I have too many unused sessions because I missed so many during Covid. Fortunately I’ve been able to pause a few times, but not long enough

LIVONIA, MI
Helpful front desk team, relaxing atmosphere, and my massage therapist Adam is fantastic. He provides physical benefit through my monthly massages, which helps my body feel much better.

LIVONIA, MI
Massage therapists are very good at what they do.

Detroit, MI
Poor communication from the manager. Never returns phone calls, rarely in the office. I was also fraudulently charged for two months, and then was denied services that were paid for. Never again.
Response From LaVida Massage of Livonia, MI
January 17, 2025
Thank you for bringing these issues to our attention. We sincerely apologize for the poor communication from our manager at that time she was out sick with Covid, caring for her and her child. Pertaining to any fraudulent charges claimed we are unaware: However, we were able to refund the membership cost back to your card after the manager came back from sick leave. We understand how frustrating this must have been for you. Additionally, we are taking steps to improve our communication and ensure that our management and team is more responsive and available to our clients. We value your feedback and are committed to making things right. We hope to have the opportunity to regain your trust and serve you better in the future.

Canton, MI
Made my first appointment with you, was looking for a place to start a membership. Made the appointment on line, then got an email from you saying 'please wait for you appointment to be confirmed', it wasn't confirmed by you until 6 hours before my appointment. When I saw the confirmation email from you and before hitting the 'please confirm your appointment' I realized that I had booked with a man. I was not comfortable with that so I called immediately trying to cancel or change my appointment. The nice lady said she had to check with her manager. Got a call back saying that they were charging me for the missed appointment. Just not a good way to start a relationship. 1. I never confirmed your confirmation email 2. I called immediately when I realized that I was given a man. 3. Asked if I could just switch or rebook with a women. I feel like I did everything I could and you did nothing but take my money. So I hope that the $30 was worth a membership. I understand the need for cancellation fee but under this circumstance I feel like things could have been handled differently.
Response From LaVida Massage of Livonia, MI
January 17, 2025
Thank you for sharing your experience with us. We're truly sorry to hear about the confusion and frustration you encountered during your first appointment. We understand that this was not the ideal way to start your relationship with us. We acknowledge that the confirmation process was not as smooth as it should have been, and we apologize for the inconvenience caused by the delay in confirming your appointment. We also understand your discomfort and regret that we were not able to accommodate your request to switch or rebook with a different instructor. While we do have a cancellation policy in place, we recognize that this situation could have been handled better. We appreciate your feedback and will take it into consideration to improve our processes and ensure a better experience for our clients in the future. We hope to have the opportunity to serve you better and regain your trust.