Response From LaVida Massage of East Cobb, GA
June 20, 2025
Thank you for taking the time to share your experience. We're truly sorry to hear that your recent visit did not meet your expectations.
Unfortunately, your therapist experienced an unexpected shoulder injury, which has temporarily limited the modalities she is able to offer. We understand how important it is to be matched with the right therapist for your specific needs, and we regret that this change was not communicated to you in advance. That’s on us, and we’re reviewing our communication processes to prevent this from happening in the future.
Regarding your concern about scent sensitivity, we take that very seriously and will address it internally. Your comfort is always a top priority.
We sincerely wish you all the best in your self-care journey and hope your future massage experiences are positive and restorative.
LaVida Massage East Cobb