Response From LaVida Massage of Onalaska, WI
November 09, 2017
We are sorry to hear that you were not fully satisfied with your session. We are sorry for canceling your appointment the previous week because your therapist was sick. However, we do not allow sick therapists to work on our guests because we don't want them to get sick too.
Our 60 minute massage consists of: 5 minutes at the beginning for a personalized consultation to ensure our guests are receiving the session they want/ need and undressing, 50 minutes of hands on body work, and 5 minutes at the end for follow up stretches and recommendations and redressing.
We do inform our new guests what the massage includes and apologize if this was not explained to you. Thank you for taking the time to leave feedback on your session as we are always striving to improve our guest experience.