Thank you for your feedback. We truly value constructive criticism and appreciate the opportunity to address your concerns. Regarding the timing of your massage appointment, your scheduled time was 11:15 AM, and we note that you arrived at 11:20 AM. As part of our standard protocol, we ask that new clients arrive 5-10 minutes early to complete the intake forms, so as not to impact the hands-on time of their service. With your arrival and form completion, you were taken back at 11:29 AM. Unfortunately, this meant that some of your hands-on time was shortened. In reference to your Eminence Signature Facial, we would like to reassure you that our Esthetician participates in quarterly protocol training and consistently receives high ratings from these sessions. Additionally, our Eminence Organic Skin Care line is internationally renowned and highly sought after by our discerning clients. We also offer a range of other skincare services, such as the Hydrafacial, which utilizes a vortex-like device to gently remove dirt, oil, and impurities from the skin, creating a cleaner surface and improving the penetration of serums for deeper treatments. If you're open to exploring alternative treatments, we would be happy to recommend this service, especially as it may be a good fit for your skin type. As a token of appreciation, we’d be glad to extend a special offer for this service through our New Client/Monthly Benefits Program on your next visit. We are proud of the loyalty and following our service providers have cultivated, as reflected in many of our client reviews, and we are confident that you will see the benefits of returning to experience our services again. Thank you for choosing us. We look forward to welcoming you back.