Online booking. Quick response. Open communication. Able to listen, understand, and recommend options.
I was addressed in a friendly and genuine manner upon arrival. All of my questions were addressed and answered properly. During check out, I was able to discuss options for future appointments, member plans, and on an as needed basis. There was no hard sales push. An easy discussion took place and I booked a future appointment on the spot.
On time to start service as scheduled. Stephanie read the notes that I had left in the online booking comments section before my arrival which eliminated the vast majority of intake time. She was able to read the notes and understand them which allowed me to not have to repeat myself during the intake. She was able to translate the notes with understanding into using her skills and provide the type of massage (deep tissue / trigger point) that was requested and necessary for helping me alleviate some tension and pain.
With my overall experience from the first visit with LaVida Massage of Promenade, I would recommend this business to anyone that is looking for an establishment that is well organized, professional, genuine, and understands how to run a business in order to have repeat clientele.
Phil [LAST NAME REMOVED]
Rachael asked key questions about my areas of concern , and was very mindful in addressing them. The room setting was very relaxing and comfortable, the element of heat added to the table was a nice bonus!
Amazing customer service from beginning to end! From the moment you walk in you're greeted by two lovely women up front, and offered a delicious flavored water. The setting is comfortable and smells so good. After checking in and getting to your room, you are greeted by the therapist and have a consultation. Nothing short of amazing from there on out! The staff here is wonderful, and the relaxation and relief you feel upon leaving is priceless...