The massage was great. The pre-service discussion on the places I wanted to hit during the massage was very beneficial
the whole massage went as planed and it didn't seem like the person doing the massage ever looked at her watch. She really worked hard until the last minute.
I will definitely be back again
The massage therapist, yawned loudly, several times throughout my massage. There were several moments that he completely stopped massaging my legs and arms and just held his hand still. Wait...did he fall asleep. And at one point only used one hand during the massage. Also, after telling him I wanted medium pressure before he began the massage, I got a deep tissue massage on my shoulders and back. Then barely any pressure at all on my legs and arms. Lastly, I asked for aromatherapy oil which he used, but he added that icy hot stuff on my shoulders which I did not ask for at all. I've had plenty massages before but this is hands down the worst one I have experienced yet. If you have ever experienced a great massage, you can tell when the person is dedicated and focused on relieving tension/stress from your body versus going through the motion. I received the latter. This was my 2nd and last time going to La Vida Massage in Raleigh. My ambassador was done by Adam.
scheduling is tricky for those that can only do evenings or weekends. facials are not always pleasant - a bit too abrasive. therapists are hit & miss. some are great and others seem like they took a quicky training course and nothing more.
The reason for my disappointment is for the fact that I was charged a $25 fee for not rescheduling/cancelling my appointment within the 12 hour window. However, you called me two hours before my original appointment and rescheduled it to the next day. I understand things happen. We were very understanding about the reschedule, but when the tables were turned, we got charged. This appointment was for my pregnant wife that has been having a very difficult third trimester. This was a gift to her and she happened to get sick that day. Yes, I forgot to cancel my appointment, but I think it's unacceptable for you guys to call me 2 hours before my appointment and reschedule without any type of credit offer for your client.
LaVida Massage & The LaVida Massage team's high quality services have been nothing but the best. As a customer, every experience from front desk to therapy is the bar none service that any customer is looking for and for me only to come back for more.
i feel great, I look great and that's all because of LaVida Massage.
Thank you LaVida!
I love LaVida Massage of Raleigh ! Heather at the front desk is so friendly and was able to schedule me an appointment the same day! I was so excited because I had been searching for a spa for two days straight that does Prenatal massages ! I called their spa and Heather was so pleasant and eager to help me and my mom find the massage therapist for us ! I treated my mother to a massage by Adam ! My mother informed me that Adam is amazing and was able to ease all her upper shoulder stress and her lower back tension! She said that he was so polite, informative about her massage and it was the best massage she ever had! I also met Adam and he was so nice and I informed him to upgrade my mother if she requested. He wished her happy birthday and gave her great recommendations for home. In this industry a lot of women usaully choose a female therapist but Adam is like no other and gave my mother a wonderful massage ! We need more male therapist like him.I'm so happy that she enjoyed his massage! Ladies please make sure you book with Adam, you will not regret it ! For my massage I had Marina W. ! She was amazing and made me feel so special and comfortable ! My body feels so amazing and I enjoyed every minute of my massage! She consulted with me about all the concerns and problem areas I had and was able to get the knots in my shoulders out! I was so impressed with my massage that I was already prepared to schedule my next appointment before I was finished! After my massage was over she greeted me with water and told me to continue to drink water! Before I left she has informed me that she does facials and I was so happy to know that I can see her for all my spa needs! Please make sure you book with Marina for a great massage and a facial! My body has never felt so relaxed and this is all thanks to Marina! Being 24 weeks pregnant you have a lot of aches and pains but now my body is at ease and I am able to sleep comfortably! Thank you to everyone that came in contact with my mother and I today! The atmosphere is amazing, the staff is 100 % customer service and the services are out of this world! Thank you Heather, Adam and Marina! You guys really made our day and I will see you guys next month !!!! If anyone wants a great massage with superior service come to LaVida Massage of Raleigh !
I love the excellent customer service that is provided and also the variety of products they have offer. Also, communication is key. Staff is on point on letting the customer know if the mesus is going to be running late.