The ease of making an appointment, the friendly, welcoming attitude of the front desk representatives make for a relaxing visit. I found the therapist who works well for me and am always very satisfied. I look forward to my massages with Nichol, who always inquires as to how I am feeling and if there are any areas she needs to pay special attention. Nichol is the best!
Too much of a sales pitch after a relaxing massage. I'd be more likely to purchase the membership after the massage if you didn't do the cheesy, pushy sales pitch afterwards. The last thing someone wants to do after a relaxing massage is try and fight the receptionist to turn down signing up for a membership. Nothing against the girl at the front desk. She clearly makes a commission, but maybe change the way you compensate the front desk people. She was great, but I'd bet you'd get more monthly memberships from new clients by showing excellent non-pushy customer service than what you're doing now. By the way, Lisa gave a great massage. I didn't see many reviews for her on your website but she really helped with my severe back pain and knots. I paid for it the day afterwards but that is what I expected! Thank you Lisa!
Beautiful atmosphere, front desk clerk very nice and personable, and Nicole gave me a wonderful massage, the room temperature, the heat weight and just the right pressure, and Nicole was very personable as well. I would love to be able to go more often, and definitely would ask for and recommend Nicole, also I love the paint job in the bathroom.