We apologize about the experience. After reviewing the client did not say anything to our staff about no enjoying her session. As always, we encourage our guests to speak up to ensure we are providing the best quality of service based on the needs of the guest. We hope she will try another one of our many therapists so we can exceed both of your expectations.

Our membership program is designed with the customer in mind. With no cancellation fees, suspension options and 90 days to use your sessions after you terminate we try to accommodate every situation. We always give the option to the guest if they would like to wear a mask. During these times it is important that we allow all of our guests and employees to make an informed decision based on their comfort level.