Not enough massage therapists (only 2?!) making it difficult to book massage and thus reduce value of membership.
Management needs to do better with hiring and retaining the therapists. That said, all therapists I have encountered have been excellent!
I would like a room where 2 people can have a massage at the same time. I also think total body massage includes arms down to hands and fingers. It was good but it could have been great.
The texting system you have in place is confusing. I received a text from an actual worker there, but then after I replied I got connected to an automated texting system that didn't make sense.