The facility is very clean and beautiful. The staff are very friendly and make an effort to provide a nice experience.
My only complaint is that it can be very noisy at times. In general I feel like the therapists are not using hushed tones when they are not with a client, leading to a noisy atmosphere for those of us in our rooms. A few weeks ago, I was in a room that must back up to the breakroom or office and my entire massage was plagued with lots of loud conversation, laughter, and noise. It was so loud that I could actually follow their entire conversation. I think reinforcing the need to be hushed at all times would go a long way for all of your guests' experiences.