There are never enough time slots in the App to schedule an appointment, even when I look two to three weeks out. Most appointments are between the hours of 11 a.m. 4:00 p.m. When you work a regular work day, these time slots do not work and you can never get in on the weekends.
It was my very first time getting a facial. I truly felt like a queen. I was so relaxed and this is day 2 and my skin looks amazing. I am super excited to be part of the family and I am inviting the whole world to do the same.
I had pre booked my appointment a month in advance because I had requested a specific massage therapist and that was her first opening that aligned with my schedule, I even received a confirmation email a day or two before stating it was with her. When I arrived I was not with who I booked with, and when I asked why they said because I came across as a “new client” so they moved me out of her schedule and with someone else without contacting me. When I got there they realized I am not a new client, and regardless if I was- I had the option to pick my therapist specifically so if there was a change that needed to be made I feel as though I should have been contacted prior to my appointment. Regardless, The therapist I was placed with instead was very nice and a did a thorough job so this is not a complain to her.
I was not happy with this location . Literally every time I call no one answers the phone , I had to call a different location to change something with my appointment. The Shelby location is not as nice , kind of dumpy.
We're sorry you were unhappy with our Shelby location. While each location has its own feel, we take pride in all of our centers and what they provide.
March 29, 2024
J.S. MACOMB, MI
The people are very welcoming, offer the comvenient solutions and the massage therapist did an excellent job.
Friendly staff, clean and welcoming atmosphere, and my therapist was incredible! She actually focused on my problem areas instead of just being on auto-pilot.
Lavida of Shelby township is terrific! From scheduling, to the customer service and front desk to ultimately the massages I get there are all top notch. Shout out to Stephanie!
Easy scheduling, on-time with expectation, respectful and thorough attention to patient pain issues, and several locations to choose from depending on where I am working. Thank you.
First visit for me…front desk professional and friendly and helpful on all the services.
Therapist Kiera is absolutely phenomenal. The best deep tissue I’ve ever had. Just wonderful!