Mr KC, I am very glad your massages have been great. Unfortunately, the therapists you request are in very high demand and are scheduled weeks outs. So, appointments are necessary if you want a specific therapist. If you wish to participate in the Monthly Benefits Program, you too would receive the discounted rate. Our Benefit Members are very much aware that we are busy and they do schedule their appointments well in advance to get the therapist they want. Again, I am sorry the therapists you want are not available for last minute schedules. thank you, Becky