Response From LaVida Massage of Smyrna, GA
June 28, 2019
I am sorry your experience at LaVida Massage of Smyrna was not what you expected. We ask new clients to arrive a few minutes early to complete a short health questionnaire. We never know how long it will take to complete the form, so we ask everyone to arrive 10-15 minutes prior to your appointment time. We do not want anyone's session to be short because they were completing the form. Your appointment time was 3:45pm, and your therapist had a session before yours that ended at 3:43pm. The table had to be remade for your session. According to you, your therapist pick you up at 3:47. There is consultation with each client which usually takes about 3-5 minutes, then the therapist steps out while the client undresses to their comfort level before the therapist returns. Again, we never know how long it takes clients to undress, so we give 5 minutes. So, with your massage starting around 4pm is about right.
Our therapist follow the clients lead on the amount of conversation, since this is your time.
Please give me a call to discuss anything regarding your session.
thanks, Becky owner