Thank you for your feedback. While we strive to make every visit exceptional, sometimes we miss the mark. I do appreciate your letting us know about the bedwarmer. I changed it out with a new one. The therapist you saw is one of our most requested, with a large following and loves doing a hot stone massage. Not sure what happened there, only can apologize. The sheets are sent out to a service (there are only two companies in the state that do this) and we don't get to control when new sheets are added to the mix. But the sheets must be chemically processed before we can use them. Thank you again, Dianna, Owner, LaVida Massage Smyrna