Response From LaVida Massage of Staten Island, NY
May 13, 2025
We wish your schedule could line up better with the particular therapist you frequent. She works four days, including Sunday. Her availability is usually pretty good. I checked your visits and noticed you tried 4 (including your favorite) out of the 12+ therapists on our staff. One in particular does very light work. I'm very surprised you left in pain after her session. As far as our cancellation policy, I understand you are a veterinarian with a hectic schedule. But our staff's time is just as important. If you call at the last minute to cancel and we can't rebook, that therapist sits with an hour+ time slot unpaid. Sorry you became stressed in a process that is meant for relaxation and almost always is. We do try hard to make that happen.