Response From LaVida Massage of Staten Island, NY
October 11, 2024
Apologies. You didn't come up as a new client in the system, as you were here prior for a facial. No paperwork is required on a second visit, so the fact that it was your first massage went undetected. As far as the front desk, our staff only show clients where to use the restroom or where to wait until the massage therapist comes for you. The therapists are responsible for any direction massage wise. Unless of course the front desk is asked a question in regards. Your therapist is very good communicating the massage process, so I'm surprised you were stressed. But apologies once again that you were. I have noted your account to be more detailed orientated on return regarding the massage process.