I love that my therapist has been the same person since I joined. My therapist knows me and my massage needs and provides the level of service I expect and need. The reception is clean and the staff is professional. I feel safe and cared for during my visit.
Thomas was very professional and tremendously skilled, making sure he understood my needs and considered my injuries. Amazing massage to work out the kinks in my damage and sore back/legs. I highly recommend his massages
Although Jenna was a very nice young woman I did not feel my experience with her was what I have come to expect from your establishment.
I was very disappointed. My previous experience has been with Wendy (I believe)and I have raved to my friends about what a fabulous job she does.
Jenna’s style is more like having sunscreen rubbed on your back. At one point I became very anxious because I realized I was paying almost $100 to have oil rubbed into my skin with little to no pressure at all. I came in because I am having a great deal of stress and let her know that I have stress in my shoulders and neck. She told me at that point she would focus on that and not address anything else at the session. I told her that is not ok and that though that is a focal point I needed to also address my whole body as I felt like I had been hit by a truck. At one point I stopped her and asked her to move on from my head and address my back. She went to my right leg rubbing on oil for maybe 2 minutes and then to my left leg for about 15 with forceful pressure. I thought to myself “ok she’s finally got it”. She move to my back and continued her light touch of applying oil.
I cannot express how disappointed I was. I had come in to have a relaxing massage but found myself stressing over the service the entire time.
I also thought that my session was 60 minutes but she ended at 50.
My intention was to call and speak to management today but I was unable to do so.
Sadly, This is a place I feel comfortable and safe but I am not sure if I will return , I just cannot justify paying this much to leave with nothing more than an oily body and as much stress as I entered with.
i do have at least one massage per week as part of my physical therapy at LaVida Massage. The staff is very courteous and my therapist, Maria, is just terrific. She knows how to ease the pain and promote relaxation.
I look forward to my sessions.