Everything! The ease with which to book appointments, the hours are great, and the therapists are wonderful and knowledgeable and professional.
It's my happy place!
Hi Kemisha . we are glad that you enjoy your massages with our therapist Mary , see you soon .
December 1, 2024
D.P. Troy, MI
The head piece keep moving. It was resting on a chair on wheels. When she would put pressure on a rub it would move a little each time. Soon I would be resting my nose on the bar.
The biggest complaint was it was a couples massage and we were in separate rooms.
The massage was fine it was just a jank experience
Hi Ayesha , Thank you for your kind review , we hope to see soon
November 8, 2024
C.D. Troy, MI
After the horrible experience, it took several calls to cancel the membership, and even after it was cancelled I found that my account had been charged $80. I regret ever experiencing this company.
Hi Cyril. We apologize for the inconvenience with your service , We here are working as a team to ensure that all of our clients are satisfied.
November 8, 2024
K.L. TROY, MI
I love La vida massage. The past few times I have had Kicha as my massage therapist at the Troy location. Kicha is so sweet and does an amazing job. She always makes note of what I need worked on as well as makes sure to stay away from areas that are sensitive . She went the extra mile when I came in the other day to put on an. ice pack on my knee (that had a recent injury) while massaging other areas of my lower body. I really appreciated that. I came in feeling exhausted, overwhelmed and tired but because of Kicha, I came out of the massage feeling relaxed, calm and rejuvenated. I will always come back for a massage and look forward to having one with Kicha!!
Hi Larry . We are glad that you enjoyed your massage with us ,see you soon .
November 2, 2024
S.M. ROCHESTER, MI
I specifically went to LAVIDA Troy to use my LAVIDA gift cards after another location changed from LAVIDA to another brand. LAVIDA gift cards were not able to be recognized due to issues beyond Troy's control. I get that and do not blame Troy. However, the turmoil with other LAVIDA locations changing to another brand left my LAVIDA membership in limbo. Troy location would not recognize prior LAVIDA membership and charged me a higher rate without honoring the $79 LAVIDA member or 1st time visit rate. I paid the higher non-member rate. The massage was great, but still very disappointed that LAVIDA Troy did not do what was necessary to win me over as a permanent client as I try to figure out what happened to the amounts previously available on my gift cards and search for a new location.
Hi Madhuparna , thank you for your kind review . We look forward to see soon.
September 15, 2024
G.C. TROY, MI
I've been a member since 2011. Everyone is professional and attentive. The ambiance is clean, relaxing and inviting. I look forward to my monthly massage or facials.