I got a normal shoulder/neck focused massage as I always do, but just because I happen to be pregnant now, I was charged an extra $15 for a “prenatal massage”. There was nothing different from all of the previous massages I have gotten at LaVida, and I was lying on my stomach as usual. If I had to have something special done or had to use special pillows or lie on my side I would understand that it is more difficult for the therapist, but I am still in early stages with no bump yet, plus I only get an upper body massage for shoulder/neck issues so my stomach isn’t involved anyway. The massage was excellent, I only take issue with being up-charged just because I happen to be pregnant. It was a surprise upon checking out when they said “it will be an additional $15 for your enhancement”. There was no ‘enhancement’ and it seems like I am being discriminated against for being pregnant. I don’t think an upcharge for pregnancy is appropriate. My massage wasn’t any longer or more complicated than usual. At the very least I would have liked to have been told in advance that I would be paying more just because I am pregnant.
I love your services but I'm so sick of getting this survey. I'm a regular and I respond often to the questionnaire. But please stop sending me this. Take me off the list, please. It's ridiculous to get a survey after every massage.
Like the therapeutic masseuse I have been going to.
Like the convenience and responsiveness of front desk personnel re appointments and payments.
Like location, parking, nearby businesses.
It’s really difficult to book a therapist you like without doing it way far in advance..... it’s a sign of success, but it’s hard for customers to get a great massage on a consistent basis.... thevteally good ones are ALWAYS booked.... I may have to try another massage place... but again..... your success means it’s just difficult.
Position of the beds in some rooms make the room's light shine right in the customers eyes. Not very relaxing. Either provide eye masks or reposition the bed. Also big busted women sometimes require an extra rolled pillow under their chest to support them during the massage. Also the head peice on some of the beds does not come up high enough to support the person in a good position. For the most part the beds seem sturdy enough for heavier customers though, so that's good. I just feel that it takes away from the time of the massage if I have to spend 10 mins having the masseuse run back and forth looking for the items to improve the positioning when they could all be there in the room for them or already installed.