Response From LaVida Massage of West Seattle, WA
June 22, 2024
Good Evening Cathi, thank you so much for your feedback. We are so sorry this was your experience at LaVida Massage. Our goal it to make sure we exceed our clients expectations and their needs are being met, every time. Here at LaVida, the therapists make their own schedules and we manage them. When therapists have last minute cancellations, we like to offer longer sessions to our clients if they are interested. Your therapist had a last minute cancellation after your appointment, it was not our intention to "upsell" you. LaVida has close to 20 therapists that range in pressure and style, and it sounds like your therapist was not a good match for you. If you ever consider returning, we would love to make it right so you have a better experience. Again, thank you for your feedback. - Francis