Response From LaVida Massage of West Seattle, WA
April 12, 2024
Hi Nick. Thank you for taking the time to leave us a review on this platform. We always appreciate feedback as we want to make sure that we are providing a stellar service to our clients every time. We are sorry to hear that you have not been happy with every therapist you've seen here. Often times, one person's favorite therapist can be another person's least favorite therapist and sometimes, it can take some shopping around to figure out your perfect match. I know that Lily was your favorite and you were seeing her for a couple of years before she left. Consider trying James, Vincent, Shane, and/or Tyler. Between those four, I am confident that one of them will be your new favorite. As for booking appointments via email, we can totally do that! However, we do find that sometimes we'll offer a client a spot via email and won't hear back for several hours or days. When we do hear back, the spot has since been booked. Booking via phone call or text tends to be faster and more accurate, but you are welcome to reach out however you like! During the days, we do experience more phone calls and interactions with clients so we may need to place clients on hold when they call. We do apologize about this inconvenience. The volume of client interactions does slow down in the afternoons so try calling then in the future. :) Again, thank you for your feedback and thank you for being a long time client of ours. Have a wonderful weekend! Best, Sam