Response From LaVida Massage of Willowbrook, IL
February 11, 2017
I am waiting to hear back from this guest but did wish to explain. This guest was not offered the Biomat (warming table) as she let our front desk know upon scheduling that she had a medical condition where intense heat is not recommended. Bagi is an experienced and Licensed Massage Therapist who graduated from Medical University in 1993 and she is requested often by her regular clientele. She explained to me that she did have to use the restroom but that she was not sick. Our therapists are more than encouraged to take a day of rest if they are unwell. I am sorry that this guest was dissatisfied with her experience and would welcome the opportunity to speak with this guest further. It is very important to all of us that each of our guests feel listened to and well taken care of when they visit our spa.