Chris Pike was very polite and he said it was not set up correctly due to the looseness of the fascia. He fixed the issue and secured the fascia to insure the reinstallation of the leaf guard section that was pulling apart. He check the back section and he said everything looks good.
The worker who came out is very friendly and was even the same person who originally did the job. He even cleared some of the leaves that remain trapped in the valleys of my home. I think this is an issue that leaf filter needs to address because I still have to climb a ladder and clear these areas