My trek road bike frame cracked and under warranty Trek sent a new frame for me to Liberty. Matt and his staff negotiated with Trek to cover almost all of his time and replacement parts. Matt kept me informed during my several month wait (Trek suffered delays in stocking frames due to the tariffs) and once he got the new frame, put my bike together very quickly. He and his staff were exceptional.
I came there for some waterproof gloves and the worker helped me find them and shared experiences he had with the gloves giving me a good perspective on if I wanted that brand or not.
I stopped by to get some new shift cables and housings for a rebuild of my road bike. One of your employees quickly asked me what I needed. We had a nice conversation during which he actually introduced himself. Honestly, that’s kind of rare.
I do kind of wish you had extended axle pedals in stock. But I’m not sure how often anybody asks for them.
Your staff has always been super helpful, and I appreciate that. I live up in Weaverville, but I like to spread my business around to the shops that have provided a nice experience. So I’m sure I’ll keep coming back.
The staff is always very friendly and welcoming. The inventory is very good but if they don't have what I need they are quick to order it for me. I have been a customer there for over 25 years. I can't imagine going anywhere else.
The service was great. The salesperson was very thorough in explaining the different products that I was going to purchase and which one was the best fit for me.
Jake and Fergus were friendly and super helpful. I was able to find the exact tires I wanted (GP5ks/30c) as well. Thank you all for the excellent service.
The people at Liberty Cycle are really great. They are friendly, helpful, and eager to help (something that shouldn’t be taken for granted in a bike shop.)
The vibe feels local but not exclusive as can be common in shops in tourist towns. Shops like Liberty can and do give you the feeling that you are a part of this community, even though you may not go downhill at over 40mph.
I’m happy knowing that whatever the problem with my bike I’m in good hands.
Bike technology has evolved significantly since I last purchased a bike. The staff thoroughly explained all of these many advancements and the differences between group sets, while patiently answering all of my questions. They also patiently helped me determine which type of bike would best suit my riding conditions. Once I selected a bike, they took all the steps necessary for a proper fit. I have an amazing bike, and I couldn't be more pleased with the service and my purchases.
I took two bikes in and staff members took care of what I needed instantly while I was waiting at the desk. They were very knowledgeable and even helped me wheel the other bike out to my vehicle.