The folks at the service shop are knowledgeable and helpful, always happy to explain something and answer questions without disrespecting the customer.
Sadly , the sales department has changed quite a bit. I guess clothing isn’t a money maker anymore. I felt like I was stepping back in I time to a bike shop that doesn’t take it’s female customers seriously. I bought my first bike at the Asheville Bike Shoo because that person was passionate about what they do, listened to me when I explained what I was looking for and showed me a couple of options. Same experience at Motion Makers. Not at Liberty 26 years ago. Happily, that changed until the last year or so. I have no issue with any salesperson whatsoever, it’s just the feel of the shop when I walk in. It didn’t used to be that way. Sam was ready to come up and greet any person who came in. He’s the reason my next bike was a custom Seven. I still will patronize my LBS but it just feels different.
Friendly staff who shared their expertise and offered suggestions, but there was never a hard sell, which I really appreciated. Thank you, Matt and Coleman!
The sales team were knowledgeable and helpful with finding the right bike for me. When I needed a tune up after my first year of ownership, the mechanics were professional, friendly, and quickly got me back into the woods! Everyone in this store is awesome; I’d recommend Liberty Bikes to everyone that wants a quality product and great service!
My bike fitting was done carefully, and with an awareness of my age and needs. Everyone was very pleasant and I felt that they cared and were giving me very good advice. Which I needed.
Everyone in the store gave full attention and responses to my questions and needs. All employees I dealt with were fully knowledgeable and took the time to fully explain the reasoning behind their recommendations.
It was my first time at Liberty and it was a very positive experience. I needed an updated bike fitting and the fitting was very comprehensive, and I am settling into the newer feel and hopefully a few less aches and pains. I was also impressed with the knowledge of their service area and even though the shop is a longer ride for me I am more comfortable with Liberty's level of sservice and overall knowledge.
Matt and Coleman were both super knowledgeable and helpful. The bike setup by Coleman was really detailed. He took his time and patiently answered all my questions. His expertise resulted in the best bike “fit” I’ve ever had.
A great Bike Shop to work with. Had all of my (excessive) questions answered with great patience. Was given two opportunities to test the in stock bike I was interested in. All staff was friendly and attentive. Sam worked hard to make sure the fit was spot on.
I don’t usually shop here because it’s on the other side of town. My experience with the staff on the phone and in person has been excellent. I will go out of my way to give them business. Thanks for all your help.