I have been a loyal customer of Liberty for 30 years! Working with Matt and Sam on the most recent transaction was a fantastic experience. Matt took time to go over road bicycles with me keeping in mind my needs/budget and Sam fit me on a bike (it always amazes me when he remembers the details of past bike fittings).
The Service Department is always very helpful/knowledgeable and has taken care of some items for me very quickly.
It is evident that everyone that works for Liberty loves the sport and lives the bicycle life! I look forward to another 30 years ;-)
I love the personal touch when talking to the employees. The store is always friendly and welcoming. The staff are always able to help me in any matter.
All the friendly helpful assistance through the purchase of my bike rack, the direction to hire my hitch installed and answering all my questions for my first time to do all of this!
Everything! I had not been in your store for months, and everybody remembered me and were more than gracious. Jake immediately knew what to do and called me back in a few hours to let me know what he had done. He only charged me a minimal amount for his time.
Excellent customer service from Lennie and Coleman. Lennie was very instrumental in helping me make the decision on what bike was right for me. He was also very patient and helpful taking the time to get my bike set up right. I appreciated Coleman’s reminder calls and messages as well as his friendly service also. Lennie is a great low pressure salesperson and very friendly and easy to talk to.
Lenny has been a fantastic salesman with my previous purchases there. He recently gave me a great sales presentation on a really nice kuat hitch rack.. He represents the store very well..
I have always thought the turn around time for tune ups are longer than I would expect. I appreciated the technicians response when I came in and requested an earlier pick up. I also appreciated the request for feedback on whether I would have accepted a charge for expedited service.
Coleman Hamrick was an exceptional resource for me when I first walked into the shop and up to and after I had finalized my purchase and picked up my new bike a couple of days later.
His help is appreciated and the store was clean and generously lighted and welcoming as well.