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   27746 Reviews
11625 Rainwater Dr. Suite 645
Alpharetta, GA 30009
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Recent Reviews:

May 18, 2018
We had a solid implementation, they were very hands-on and adjusted to fit our needs and were very clear in how their platform could help out our business, and we've found them to be excellent value for our franchises!
May 15, 2018
The system was very easy for us to integrate into our existing platform and continually monitor the results. Based on our high customer acceptance rates, we know the product is correctly designed for the consumer.
May 14, 2018
Our members have an opportunity to express how they feel about the services/programs we provide without feeling uncomfortable. We get to hear complaints or praises from members who may not speak up otherwise.
May 14, 2018
Easy to use and love the immediate feedback.
May 14, 2018
I like the comment field. It's a good way to get testimonials. I do wish more people would follow through and post on social media though.
April 25, 2018
I like the report features and the different ways to view feedback (company wide, by location, by coach, within the pizzeria, etc.) It's so easy to use!
April 22, 2018
There are a few features that could be added to make the results more efficient. For example, I wish we could adjust the text in each email based off of the information pulled from data like the technician's name. Also, I don't like that we aren't getting as many results on Google/Facebook as we were using podium.
April 17, 2018
Easy to use and Follow up with customers.
April 9, 2018
Personally I would like to see more reporting functionality.
April 3, 2018
It's a very effective management tool.
March 23, 2018
I love the MVP and the haircuts are the best ever while watching sports on TV
March 19, 2018
We love the immediate feedback and the daily report. So helpful to be able to respond to the member quickly. Talk about service!
March 18, 2018
Able to connect immediately with members.
March 17, 2018
It's great.
March 12, 2018
March 9, 2018
Great tool to hear what my customers are saying good and bad. Use it for celebrations as well as coaching opportunities, and to thank my customers for giving feedback.
March 8, 2018
More robust reporting and transparency within reporting. Some aspects of reporting such as the trend line on the Voice of the Customer report, or the home page dashboard that has NPS viability but the promoter/passive/detractors numbers do not add up to equation above. At times data appears to be negated for one reason or another and the page does not clearly display that.
March 6, 2018
Listen360 provides a simple process to manage and achieve customer satisfaction. It also allows "Slice and Dice" view business performance from a customer standpoint.
March 6, 2018
Knowledgeable, professional, and personable support team! Thank you!
March 6, 2018
It's easy to use for both our employees as well as our customers. It gives us great insight to how our customers view our products and services.