Navigating the feedback pages can be confusing sometimes. It's not always clear how we can reach out to those in the "red" and ensure our emails are bcc'd back to Listen360. Additionally, it'd be great to have an option to automatically bcc those in the Yellow as well since we also reply often to those.
I love the reports I can use to filter/see reviews across the board for all locations. Customer service- our 9Round rep (Scott Morgenroth) is awesome- always helps us optimize our usage of the software and teaches us new things!