Your support team. Everyone is quick to respond with comprehensive and relevant information. For more complex questions/problems, the support team tries to understand the intent and desired outcomes to provide real solutions instead of off-the-shelf responses or punting things around.
I'd like to recognize Nick Linton for his outstanding level of service time and time again.
I’ve worked for several organizations that have deployed and used Listen360 to collect customer feedback and can honestly say it has always been a simple and easy process that provides very valuable insight that truly can’t be found anywhere else. It’s a great tool I would recommend again and again!
The Executive summary needs to be improved so that when the date is changed in the Loyalty Summary the other data changes as well (and there needs to be more date choices as in the underlying summaries