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   49411 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
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Recent Reviews:


Loved !
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The ease of using it
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the customer service is outstanding and helpful
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Easy platform to use, great support staff
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Great feedback and I really like the Dashboard summary for feedback on our multiple locations
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Pure Barre has been an important part of my weekly routine and I am so grateful to the PB team, and teachers for helping me stay motivated to build my strength and work on my health. The studio community is amazing!
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Great front desk staff!
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West Loop has the best instructors!!!
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It's a quick easy way to find out how well you are doing. The best part of my day is reading all of the positive comments from our members.
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Provides customer opinions and service issues so we can act accordingly.
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Timely feedback and very user friendly. Hearing straight from the customer/member/parent.
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I appreciate reading the comments from our members every morning.
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The back end support and services. We are not getting the service we require to be serve our customers. The last count I heard is that our service representative is unresponsive and a handful of requests have not been answered or addressed.
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What I like about the program is it's live feedback. As the survey is submitted, we get the response and we are able to connect with the customers giving the survey.
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We don’t get responses quickly when there is a concern.
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Easy and quick for our customers to provide valuable feedback!
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We need to be able to automate survey delivery. The algorithm that determines promoters v detractors is not great - once we actually read the responses we realize that the comment didn't even talk about the category it was categorized as, etc.
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The only downside is reporting. As a customer, you have limited ability to design reporting and dashboards.
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Great way to get immediate feedback from your customers and thank the positive ones and resolve any issues before they get worse by not knowing or ignoring feedback. Excellent accountability tool
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Nothing that I requested has been fixed or taken care of. I have on several occasions asked for a phone call and I continue this email support that goes no where.....Pretty sad considering the business your in.
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