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   38697 Reviews
11625 Rainwater Dr. Suite 645
Alpharetta, GA 30009
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Recent Reviews:


Listen 360 has been an outstanding addition to our organization. The service allows us to track customer feedback, respond efficiently, and has boosted our review level significantly. Highly recommend!
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Details around how to pull feedback specific ton each employee
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Well laid out and easy to read
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Automatic features Email notices Website uploads
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easy to use and simple to interpret results
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great simple to use tool with useful insight
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Love the service.
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Campbell Travel ROCKS!!
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Provides real feedback. Would like to add some additional questions, which I believe we are working with you on so that is good.
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Love the consistent feedback provided and the opportunity to find out what customers are thinking about various parts of their experience.
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Like to see reviews broken down to office staff/billing/field technicians, etc.
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Not sure why i am getting this survey??????
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Always prompt to respond to any requests or questions we have. User friendly. Easy reporting.
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As a long time client of Listen360 I'm have had nothing but exceptional service and support from the team at Listen360. I've had the opportunity to change to different providers over the years and I've listened to several pitches from them about how wonderful they are. In the end they just couldn't measure up to Listen360. We're here to stay!
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Internal feedback mechanism. Provides some degree of control for sharing feedback publicly.
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Integration was easy and it's Intuitive. Clear reporting and support when you need it. A tru partner that has worked with us through this pandemic!
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The service is fantastic and provides critical data. We would like some more flexibility when working with 3rd party providers. We don't have any integration with our CRM because Listen360 and ServicePro could not come to an agreement on the data exchange.
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I like how short and concise the survey is making it easier for our customers to use.
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Excellent service and stable platform, great information provided. Interface/reporting flexibility and ability to export data ALL raw data easily through some extract/query tool to do external analysis/linking with other data would be my only "wish"...but extremely happy in general with the product and our Acct. Execs, Scott Morgenroth and implementation team resource, Sarah Bacon.
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The simple question of referral goes a long way, and has really helped our business discern customer perception accurately and without the bias Yelp has evolved into over the past couple of years. Keep up the good work!
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