Recent Reviews:
July 20, 2017
K.E.
July 17, 2017
A.C.
July 17, 2017
M.K.
July 14, 2017
K.N.
My role is staff-side, working with Task Pads and respondents.
I recommend the ability for those receiving a survey to start/resume later. Currently, I receive responses from Y members who open and return the survey prematurely because they thought they could finish it later. They find out only when I've called them as routine follow-up. Consequently, we are not capturing the analytics we could be.
Also, member choose 0/10 as an "N/A" option. The branch NPS scores is negatively impacted.
Finally, the language of "sorry, we have disappointed you" if a rating is 6/10 or lower. I receive many responses that we are not disappointing them at all. I believe there could be a different word here. Disappointment is a loaded word.
July 13, 2017
B.P.
July 13, 2017
J.C.
Listen 360 is a complete no brainer when it comes to collecting data on customer perception of your products and services. The daily reports are simple to understand and give you the opportunity to communicate directly with your customers on all matters, whether positive or negative. My sites can be ranked across the business helping add some healthy competition to improving customer satisfaction.