Listen360

November 12, 2018

M.H.

Easy to audit data.

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October 28, 2018

K.T.

Format is not as intuitive as it could be

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October 26, 2018

B.M.

Listen360 has been very good and responsive for the price. What I appreciate about them is their willingness and flexibility on many accounts and our customers and franchise owners/managers have appreciated them as well

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October 24, 2018

M.L.

Your on boarding is too difficult. Product is good

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October 22, 2018

K.C.

Easy, daily notifications

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October 22, 2018

Kathy Lehr

I love being able to get real time feedback from our members. It's a great way to find out what we are doing well and how we can improve. It really is an amazing way to hear the Voice of the Customer!

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October 22, 2018

Haley Damron

Jay, the gentlemen that serviced my apartment did a wonderful job. I was very pleased with the amount of detail he put into solving my fly problem as he was very dedicated to finding where they were coming from. I would recommend American Pest to others in a heartbeat.

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October 20, 2018

C.M.

Good stuff

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October 20, 2018

C.M.

Everything

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October 20, 2018

B.P.

easier reports.

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October 16, 2018

T.B.

Everyone at our association loves Listen360 (it helps to have a NPS of 74%)! Feedback is immediate and more than meets our needs. Laura was helpful in getting us set-up (and extremely patient in answering my million questions).

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October 9, 2018

Natasha Broydell

All the information that can be pulled from it. I also like how customers can express how happy they are or how disappointed they are while not having to deal with the confrontation. I also like how it lets District Managers know about how well some stylist are doing and where some need to improve because of what customers have to say.

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October 9, 2018

J.C.

Timely, customer feedback. Many customers provide no response other than the score, some comments are of little value, but there are many important learnings provided through this unique lens. Also, it is an effective way to forward and recognize strong customer service work by our team members. Very good.

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October 8, 2018

Paul Harrison

Its simplicity

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October 1, 2018

A.T.

I like the categorization and the automated emails.

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September 30, 2018

Robert Rudder

Great facility with great people.