The system is too easy for mistakes to happen. I have heard from several clients who have accidentally submitted scores while they are scrolling through the survey email. I would like to see a submit button added to allow parents to realize that they have selected a score number and hit submit before it is actually submitted.
After a few hiccups along the way the process seems to have ironed itself out and we are very pleased with the results we are getting. I believe it is the best bang for your buck for customer satisfaction surveys.
We are thrilled with the service. It really gives us insight to our clients and allows us to reach out when necessary and correct service issues. Our clients love the service. All of the office staff is very helpful as well. Always quick to help me and answer questions that I have.
We had a solid implementation, they were very hands-on and adjusted to fit our needs and were very clear in how their platform could help out our business, and we've found them to be excellent value for our franchises!
The system was very easy for us to integrate into our existing platform and continually monitor the results. Based on our high customer acceptance rates, we know the product is correctly designed for the consumer.
Our members have an opportunity to express how they feel about the services/programs we provide without feeling uncomfortable. We get to hear complaints or praises from members who may not speak up otherwise.