More robust reporting and transparency within reporting. Some aspects of reporting such as the trend line on the Voice of the Customer report, or the home page dashboard that has NPS viability but the promoter/passive/detractors numbers do not add up to equation above. At times data appears to be negated for one reason or another and the page does not clearly display that.
Listen360 is really helping us understand our customers much more than we ever thought. The system is very straight forward and easy to use. Laura Doherty who helped us set up our system was very helpful during that process too.