As an admin I activate and deactivate accounts. Its irritating to add and remove a user from multiple groups/locations. It would be much easier if the permissions were user account based instead of group/branch based. That was a user could be completely added or deactivated from a single window.
As an Administrator, I found the system relatively easy to navigate. Generating reports is very simple. Help functions are comprehensive and also easy to use. When needed, the Help Desk team has been very responsive.
Tom always calls to schedule a time that is convenient for us and then sends us a text message the day of the service. The treatments have been very effective and he always takes the time to explain his findings to my wife.
Real time feedback is beneficial including the constructive criticism from our members.
We are able to react immediately to solve problems and concerns.
We are also able to measure member satisfaction and share publicly our NPS scores. We have found this to be very beneficial