Reporting function across environments. Being able to easily see if scores are going up down without drilling down in thedashboard. Knowing what the raw score is great but movement and trends are also important. Push reporting would also be helpful on a monthly/quarterly basis.
Very easy to use. Gives good feedback.
Would love to be able to pull reports from a certain time period. For example, what the 3 month NPS score was at a certain point in time. Also would like to be able to move a comment to the appropriate program or location. Sometimes people answer regarding the wrong area and not being able to move them can be frustrating.
Really have enjoyed the platform. Our users have had very little confusion or complaints navigating and it's been a TREMENDOUS upgrade over our last NPS service with more detail, more info and so many more surveys filled out. To say anything less would be nitpicking and the value we've received for our locations has been tremendous.
Finally, I can't say enough about the incredible support team, which has been amazing. They've been quick to respond, helpful and we've never had a loose end that wasn't wrapped up, solved or responded to in a satisfying manner.
How easy it is to use and the information stored, I did not give it a 10 because some stylist rating go down because of their fault but because of pricing discrepancies or sometimes the service of front staff and there is no way to keep that separate.