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   42338 Reviews
11625 Rainwater Dr. Suite 645
Alpharetta, GA 30009
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Recent Reviews:


The Listen360 is simply the best. Always ready to help and to go above and beyond to find a winning solution.
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Quick and easy system to use
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Convenient way for our guests to provide feedback on the recent visits and for our team to respond and fast response from Listen360 to suuport requests
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Hearing feedback from our patients.
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I love the quick and efficient reporting we get. It is so valuable to ensuring we are doing a great job for our customers. We also can recognize our team members who are doing great.
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The analytics I can pull on the instructors and the ability to get a decent non-biased response to our experience.
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It helps us manage our business and customer base every day
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Not disappointed but not overly impressed. There is room for improvement. There are too many surveys received with no comments. Also, many times the customer has stated they did not submit the survey only opened the link but we get a negative score because of this.
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It’s very helpful, having the feedback from the customer.
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Real time information
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Proactive email updates and cumulative score ranges
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The support team is extremely responsive with an intent to help and not just respond. The platform has insightful reports that allow for easier action planning and management.
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Consistent performance. Staff are helpful. Long relationship.
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Excellent response time
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Clarity and perspective on what drives our customers from the standpoint of satisfaction -
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Your dashboard is the main issue - you provide a three month look, a rolling 12 months and a YTD but shouldn't the dashboard show you what you need yesterday? Ask some of your main users if yesterday's score matters to them? It's like looking at your kids school grades and it shows you three months ago and YTD but not current grades. Your filter on looking at date ranges took months for you to fix, which I had to send a power point to show you the problem but then had to wait two or three months for the fix. Other than those two issues - everything else seems to be good.
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Listen 360 is a great tool for hear feedback from our clients and track our performance goals.
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Simply and effective
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daily updates
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The opportunity for immediate feedback
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