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   18736 Reviews
11605 Haynes Bridge Rd. Suite 150
Alpharetta, GA 30009
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Recent Reviews:

October 26, 2016
If comments are postivie and someone gave a detractor rating because it was too early for a survey then those should not be in the metrics. Perhaps explain that all of the company will see the reviews and maybe the tacky, aggressive clients will tame themselves with their comments. Leaving a comment like "your worker clogged my toilet" is embarrassing even for the homeowner. It also doesn't have anything to do with his ability to provide outstanding service and the product they desired.
October 22, 2016
Notifications, easy interface, and tech support when needed.
October 19, 2016
Feedback provided in a timely manner and customer information is available to research and contact the client.
October 19, 2016
October 19, 2016
I like the comments that are put into the system by people taking the survey. To me, those are almost more important than the scores I get. The comments really give me a roadmap on how I can improve the experience in classes for my students.
October 19, 2016
Using this as a support and reinforcement tool of our process and to hear directly from the customer is great.
October 18, 2016
Easy for customers and gives them a chance to provide details about their experience.
October 18, 2016
Trouble with data feeds on a consistent basis.
October 18, 2016
It's easy for the customer to respond.
October 17, 2016
I love Listen360 for our business, my main feedback to help improve the product would be to have the emails come from our company email address (even if a ghost email address) to help increase the number of survey's completed by our customers and the need for less interaction from the business to explain that an email will be coming from [EMAIL ADDRESS REMOVED] and allow the email be customized by the corporate office/company utilizing the service.
October 14, 2016
Easy system to get honest, straightforward feedback with good reporting system. Really like that it is built on Net Promotor score.
October 12, 2016
Short and to the point
October 10, 2016
October 10, 2016
EVERYTHING. Simplicity of use for reaching members, auto and manual reporting and ease of adding users too. Keep it up and keep improving! Huge fan!
October 9, 2016
Testimonials on our website.
October 9, 2016
Simple and easy to use.
October 7, 2016
Helps me keep a pulse on the voice of the customer.
October 7, 2016
Ongoing feedback about current and potential customer activity
October 5, 2016
Real time feedback
October 5, 2016
The immediacy of the responses.