Listen360 Facebook Twitter Googlemaps

   48060 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
Visit Website

Recent Reviews:

lower price

Very easy to use and is quick

Customer feedback is great

We have been trying to submit a program report for weeks now. We have worked directly with customer support but it seems every email is back and forth about ONE more thing that needs to be changed and updated. Since then we have reached out to possibly meet together via Zoom with no response. For a costly program such as this, you would expect things to either work seamlessly or have better support. This is just one particular situation and does not reflect the countless times we have reached out for support with no response.

Reporting features are very poor and not as user friendly or beneficial as they could be.

reports honest feedback.

Nps 10 Social 1 Awful rollout and support of social

Good, simple product. We have had a horrendous billing experience. Multiple times with no sign of improvement.

Great experience

Laura is amazing!! Great way to track centers pulse!

Have appreciated this service more than the previous service we used.

It is simple and easy to quickly assess the opinion and experience of the customer. The interactivity with the site is easy to understand and look historically at an individual who provides feedback, and their organization.

Easy to use for the member. Easy to learn for the staff. Great support.

The information gathered from the membership base has been helpful in supporting us as we strive to improve our customer experience at a general level. However, we have been greatly disappointed in the account management experience from a sales and partnership lens. We have yet to retrieve consistent feedback on our program survey and are forced to only communicate via email, which is difficult to capture the crux of our issues.

Instant feedback

The layout is a little complicated to navigate. I find that while trying to find the main area where i have complaints is hard to find. Your able to click on things but it does not take you anywhere helpful. Hard to find things to judge I overall love this sight!

I love the analytics and the reporting side of it. It truly is a great retention tool and making it visible for the team. I’m impressed with how much we were able to hear the voice of the customer and engage in all aspects!

I like the layout and ease of using the site.

This lowering of score has little to do with the performance of Listen 360 but more about the facts that customers are not responding to the medium as they used to. We seem to get lower response rates as time goes on. I believe this has more to do with the economy/environment than the performance of Listen 360