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   49772 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
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Recent Reviews:


We get feedback from members of items which need attention. Even though the negative is sometimes hard to hear, it is great there is a platform out members feel they can express their concerns.
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We no longer have a point of contact for issues, only email and messages left on an 800 number. Customer service has declined since we began using Listen360
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I like the comparative data about other YMCA's (Benchmark Report) I haven't seen it this year. Please provide.
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Listen 360 has been a valuable resource for receiving feedback from our members, building stronger relationships, and gaining insight into their needs. It allows us to stay informed and responsive as we work to continuously improve the member experience. Thanks, Valeria Tenreiro District Executive Director Sacramento Central YMCA & Yolo County YMCA YMCA OF SUPERIOR CALIFORNIA 2021 W Street, Sacramento CA 95818 (o) [PHONE NUMBER REMOVED] x 107 (c) [PHONE NUMBER REMOVED] (e) [EMAIL ADDRESS REMOVED]
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Please see most recent CS interaction.
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Our last round of surveys were a disaster…. It was explained to us that AI and/or bots are what caused the problem—we had an overwhelming number of “detractors” from our customers responses. Our protocols and processes are to immediately call our customer and address any issues. We looked like fools with all customers as they had not taken the survey at all. It was explained that Listen360 verifies survey responses to confirm they are not AI or bot related—doing so either daily or weekly. The whole point of customer feedback is a rapid response—we simply cannot wait a day much less a week to confirm the results are real. What is being done to resolve this? We are currently not sending surveys until we are comfortable this has been resolved. We are also looking at other providers as we are not comfortable with current resolution plans as they have been communicated. Thank you. [NAME REMOVED] President, ServiceMax [EMAIL ADDRESS REMOVED]
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We have just started with Listen 360 and NPS. It is valuable information.
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Recently we have had multiple members report the score that is shown was not the score they rated our business
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We are a franchise company, and I work for the franchise, we highly recommend Listen360 to all of our Regional Developers to get the feedback and the temperature of the clientele they support.
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I do like having customer responses readily available to us.
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There are many limitations to your service including inability to avoid spam bots that provide false survey results.
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Change the question you prompt to your survey
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It has a very friendly user interface, it is easy for everyone to use. It does a good job of educating the team on the Net Promoter Score methodology.
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Great facilities and even better people.
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I have reached out 3 times to support with an inquiry regarding API integration with our other systems, and I have gotten no response despite multiple follow-ups. Support Request #231903
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Thomas Russell, Ana Antonia, Trung Ho, Matt Montelongo, Kim Miller, and Andrea Nicolette are excellent Executive Directors
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I enjoy the easy to read comments, order of stores and color codes
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The AFM's Kyle and Ryan are amazing!
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Easy to use
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Way, way too many of the surveys we send out to customers got flagged as spam and get auto-responded to by bots, which almost always give passive to negative scores with zero comments. Makes it really difficult to have an accurate CES and lots of time invested into reaching out to customers to confirm if they really gave us a negative score or if it was an auto-response. Almost every negative score with no comments we reach out to customer says they never filled out a survey and that everything was great.
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