Recent Reviews:
October 26, 2022
J.B.
October 26, 2022
L.H.
I think a true understanding of the work involved on the clients side from pre-launch through launch would be extremely beneficial so that the right team members understand the additional workload that will occur.
The platform is very valuable but does take a lot of work on reaching out, following up etc. And when the company doesn't have a team handling this type of work, the existing team takes it on.
So really some expectation settings up front would be terrific.
The Listen360 team has been incredible, which makes everything so much better.
October 19, 2022
S.K.
October 17, 2022
C.R.
My company and I love working with Listen360. Their platform is easy to access and easy to understand and navigate. Our customer service rep, Eric Atkins is wonderful to work with as well. We had a big problem with negative surveys coming through and he was able to figure out that it was a security software issue on our clients end that was automatically giving us negative reviews. The issue was fixed quickly and Eric got us back on track.
October 11, 2022
C.C.
October 10, 2022
H.R.
October 9, 2022
R.B.
I've not used other NPS services, but Listen360 provides the insights we need to monitor customer loyalty. I don't know if this survey ends here, so let me add that I wish Listen360 would be more sensitive to people with accessibility issues. The graphs shown for some analytics use text that is very light text -- a light shaded gray color -- instead of black. It makes it difficult to read and shows a lack of concern/understanding about accessibility issues. I'm sure some designers who do not have these issues think it looks great. However, appearance is measured on more than one aspect. Please fix this.
October 9, 2022
Jack Broome