Reporting is robust and allows you to drill down. Daily emails help us stay focused on those respondents who most need our attention. The Listen 360 team is very responsive when we have a question or need support.
- I would like to be able to respond to employees / clients via Listen360
- It would be great if Listen360 had some "best practices" or guides to offer their clients regarding how to best execute NPS & ENPS.
Its a great tool but as a back end user of Listen 360, there should be better ways to link the data back to business intelligence tools such as Tableau.
Currently the only easy way to extract data is into a manual excel file which is very time consuming
It's a no-brainer for Net Promoter Scores - it basically runs itself after you set up the questions and parameters.
It has provided immense value to our business - especially given the nightmare of COVID and the massive negative impact that the pandemic and lockdowns caused.
In addition to the great service they've always provided, Listen360 has been an amazing partner for us through some very challenging times. Scott has been a huge advocate for us and has been amazing to work with. I would recommend Listen360 to anyone who is considering their type of services.