Listen 360 is a fantastic platform for sending surveys, collecting Net Promoter Scores (NPS), and prioritizing the voice of the customer. One of my favorite features about Listen 360 is their ability to easily funnel reviews to social media and reputation sites. We have leveraged this feature to revolutionize our online presence and share the amazing feedback we collect within Listen 360 with our online audiences. A few minor changes that would make our closed loop process easier would be the ability to filter the task pad from oldest to newest responses. Another minor update that I am looking forward to is more robust reporting and easier API integration for creating custom reports outside of Listen 360's platform. Overall, I am a huge fan of Listen 360 and highly recommend it to anyone looking to improve their customer experience or voice of the customer program.
Would love for the system to be reorganized so that I can search by user and add locations to their profile instead of having to search by each location under each category in order to find users. I end up doing a minimum of 4x the work, which takes more time from other tasks.
This has proven the valuable tool for soliciting and receiving feedback from our customers. Great platform, very useful reporting. The only "wish" I presently have, a report that combines both NPS and Response Rate in one easy to read graph or chart. If I had that, I could better correlate the 'true' nature of feedback received. I need to be 100% sure I know what my customers think about my service, this would get me closer to that threshold.