Reputation is everything so the listen360 feedback is the first email I look at every day. It alerts me to positive customer experiences which I can use for promotional purposes - third party endorsement is more powerful than any paid for marketing!
Listen360 is a fantastic way to gauge customer loyalty with our multiple brands. The system is very user-friendly and makes it extremely easy to get the detailed information we need to help guide business decisions.
We've been using Listen360 for over five years and it's been a huge support for improving our customer retention and employee performance.