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   43530 Reviews
11625 Rainwater Dr. Suite 645
Alpharetta, GA 30009
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Recent Reviews:


Your support team. Everyone is quick to respond with comprehensive and relevant information. For more complex questions/problems, the support team tries to understand the intent and desired outcomes to provide real solutions instead of off-the-shelf responses or punting things around. I'd like to recognize Nick Linton for his outstanding level of service time and time again.

I like the dashboard and how easy it is to listen to calls. I wish you had more flexible reporting and better graphics

Awesome feedback

Trident's customer service is always amazing.

Technicians did a great job

Provides clear feedback from the custoemr

Easy to read email summaries.

You don’t offer how we compare to others. While it’s great to know how our customers feel, it’s also nice to know where we stand in the market.

I don't use it that much and I don't believe many family or friends would either due to them not being in the industry. That's why I rated five. Thanks.

Reporting and analytics features are fantastic

Keeps me on target with reaching out to members.

The staff are AMAZING!

I don't have any recommendations.

This has been a great way to get feedback from our customers and to know what is going on from their perspective.

Since my first camper purchase in 2014 until now, always a pleasure. Kelli in parts and Krystal in warranty do great tag team work together! Thank You!

Easy to navigate, prompt turn around in feedback, efficient and courteous customer service! Very useful resource and tool!

Easy to use

Laura, with the Implementation Team, has been extremely patient and helpful with all of our questions and concerns during this process!

I’ve worked for several organizations that have deployed and used Listen360 to collect customer feedback and can honestly say it has always been a simple and easy process that provides very valuable insight that truly can’t be found anywhere else. It’s a great tool I would recommend again and again!

The Executive summary needs to be improved so that when the date is changed in the Loyalty Summary the other data changes as well (and there needs to be more date choices as in the underlying summaries