Listen360
48096 Reviews
Recent Reviews:
July 26, 2024
B.D.L.
July 22, 2024
E.B.
Great customer service is always on tap at Listen360.
As a longtime client we have enjoyed our relationship with the amazing team at Listen360. They are attentive, prompt and listen to our needs.
We've received interest from other companies to move our business, but our answer is always the same. Can't imagine anyone doing it better than you guys.
July 21, 2024
S.S.
Hello:
There seems to be an material increase in the percentage of respondents leaving comments post-Bot versus Pre-Bot.
As you would expect, this makes us wonder about what was going on before the Bot was dealt with.
Having said that, our score seems to be stable and it is apparent the Bot issue is fixed (a least until the next step up in sophistication).
[NAME REMOVED], Metal Supermarkets
July 8, 2024
T.G.
We have been trying to submit a program report for weeks now. We have worked directly with customer support but it seems every email is back and forth about ONE more thing that needs to be changed and updated.
Since then we have reached out to possibly meet together via Zoom with no response. For a costly program such as this, you would expect things to either work seamlessly or have better support.
This is just one particular situation and does not reflect the countless times we have reached out for support with no response.
July 3, 2024
M.C.
June 24, 2024
J.S.
June 18, 2024
R.D.
June 11, 2024
J.F.
The information gathered from the membership base has been helpful in supporting us
as we strive to improve our customer experience at a general level. However, we have been greatly disappointed in the account management experience from a sales and partnership lens. We have yet to retrieve consistent feedback on our program survey and are forced to only communicate via email, which is difficult to capture the crux of our issues.