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   39462 Reviews
11625 Rainwater Dr. Suite 645
Alpharetta, GA 30009
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Recent Reviews:


Listen 360 is a fantastic platform for sending surveys, collecting Net Promoter Scores (NPS), and prioritizing the voice of the customer. One of my favorite features about Listen 360 is their ability to easily funnel reviews to social media and reputation sites. We have leveraged this feature to revolutionize our online presence and share the amazing feedback we collect within Listen 360 with our online audiences. A few minor changes that would make our closed loop process easier would be the ability to filter the task pad from oldest to newest responses. Another minor update that I am looking forward to is more robust reporting and easier API integration for creating custom reports outside of Listen 360's platform. Overall, I am a huge fan of Listen 360 and highly recommend it to anyone looking to improve their customer experience or voice of the customer program.
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Appreciate the kind, quick service. The fried chicken sandwich is my new favorite :)
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Always very responsive and quick to resolve.
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Listen360 is a great tool for customer feedback! There’s tons of data to review on what your customers have to say about your business.
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It's a great service, very easy to use. It helps us keep track of the feedback we receive from our customers very efficiently!
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Awesome company. Brandy is the best
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Feedback
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The user interface is not that great. There is a lot of wonderful information but it is hard to find and it lacks any real reporting ability for the end user.
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Searching for customers to resend reviews is very laborious.
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Searching customers to resend a survey is a pain. WAY harder than it needs to be.
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frequent use in 4 categories of customers, trend tracking by various periods, ability to note follow-up
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Would love for the system to be reorganized so that I can search by user and add locations to their profile instead of having to search by each location under each category in order to find users. I end up doing a minimum of 4x the work, which takes more time from other tasks.
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I love everything except that I can't get email updates when a customer posts on review platforms like Google and Yelp.
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great feedback and actionable info . Pays for itself over and over . Great for our employees to provide guideance
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Immediate feedback for unhappy customers, allows for opportunity to reach out quickly
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Love Scott, my franchisees love the platform and I get very few complaints :)
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It's a simple tool to use for both the member and the organization. We are very pleased with the product and have been since we instituted Listen360 more than a year ago.
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I have continued success with each person that i work with on the Listen360 team. Your team members are helpful and quick to address concerns.
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I am concerned about an employees disregard to wearing their mask while working the front desk. This is a constant problem that isn't getting resolved. It makes me dread going to this branch.
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This has proven the valuable tool for soliciting and receiving feedback from our customers. Great platform, very useful reporting. The only "wish" I presently have, a report that combines both NPS and Response Rate in one easy to read graph or chart. If I had that, I could better correlate the 'true' nature of feedback received. I need to be 100% sure I know what my customers think about my service, this would get me closer to that threshold.
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