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   40621 Reviews
11625 Rainwater Dr. Suite 645
Alpharetta, GA 30009
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Recent Reviews:


Let's us know the areas where we need improvement.
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I especially like the client's written feedback. wish there were a way they "had" to leave something vs. just a number with no explanation.
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This is a great service to be able to get to the heart of your practice. Meeting the patients needs.
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Not enough interaction to respond to a survey yet.
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As an admin I activate and deactivate accounts. Its irritating to add and remove a user from multiple groups/locations. It would be much easier if the permissions were user account based instead of group/branch based. That was a user could be completely added or deactivated from a single window.
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As an Administrator, I found the system relatively easy to navigate. Generating reports is very simple. Help functions are comprehensive and also easy to use. When needed, the Help Desk team has been very responsive.
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Easy to read, use and understand and easy to get in touch with customers if needed.
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My wife and I love our technician Rachellie,
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I like the service, I like my account rep but I dont like the support I get from the support team when I message in.
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Service is alway exceptional! From the technicians to the office staff. Love the In2Care. Will is awesome!!
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Listen360 has been a great asset to our client communication and feedback . It has allowed us to intervene and correct problems before they result in the loss of a client
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The frequent regular predictable cadence of feedback for various stakeholders
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Listen360 enables us to monitor and quickly respond to both negative and positive comments and feedback.
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It gives us a chance to hear the feedback of the patients and allow us to correct issues and grow from our misstakes
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It is very user friendly! I like the ability to add notes to detractors and send them a new survey once the issue is resolved.
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Tom always calls to schedule a time that is convenient for us and then sends us a text message the day of the service. The treatments have been very effective and he always takes the time to explain his findings to my wife.
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Give real-time feedback, so we can make adjustments and follow-up with our members quickly.
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Maybe put a word meaning by the number scale. Too many customers put a zero on the score for a minor complaint or a complaint that doesn’t match what their service was for
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Listen360 let's us know what kind of service we are providing our customers.
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Real time feedback is beneficial including the constructive criticism from our members. We are able to react immediately to solve problems and concerns. We are also able to measure member satisfaction and share publicly our NPS scores. We have found this to be very beneficial
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