Listen360 is a useful tool to respond quickly to customers regarding positive or negative experiences throughout our Association. The YMCA strives to enhance each customer experience, and instant feedback is vital in making improvements.
Listen360 allows customers to quickly and simply provide honest feedback. Often, customers wont take the time to provide positive comments on line. Due to Listen360's simplicity the volume of received surveys is great. The feedback not only helps with training opportunities but also allows us to hear the many positive comments and reinforces the hard work that we put it.
Listen360 are a great company offering a multifunctional platform suitable to a variety of customer based industries. The product itself & the overall company support are all consistently above average. Highly recommend.
The ease of use for the customer is unbeatable and the automation is fantastic. The concept makes running a business well much easier. I would like the Business user dashboard to be a little more intuitive. Some of the features, Like "Choose Center" seem hidden and I do not know why Reviews and Feedback are on separate dashboards.