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   48305 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
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Recent Reviews:


The turn over of account managers and large gap in someone directly responsible for our account was pretty bad. Jenni is great though.
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The platform is user friendly. The supporting staff are wonderful to work with. Great automated follow up on surveys in the field. Easy to pull summary results from the L360 dashboard.
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Great customer support!
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The tool is easy to use and feedback is simple to organize, interpret, and present. I do wish that behind the scenes, that if there was an error processing a file, that a point of contact with our organizatin could be notified, instead of just noticing several days later that feedback has not come in and then having to reach out to support to confirm if there was an error.
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The platform is easy to use and Michelle Shipley provided wonderful support and assistance setting up our account.
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I love how the Y has focused on improving the experience for families this summer!
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Instant feedback, great reports and easy to digest information.
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The reporting could improve a bit. I was told about some potential generative AI tools a few months ago and told it would launch this summer but no one has followed up. Also, I don't know who my account manager is anymore because I guess my old one was moved to a different area and I haven't received information on a new one.
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Immediate feedback, trend analysis, ability to id and address individual customers to win back their loyalty
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In a time when emails are the way of the word, it is challenging to get people to read and respond to surveys. Having QR codes available would be helpful. For members are participants that we see frequently, it would provide another means in increase our response rates.
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More reporting capability to allow us to dive deeper into client segment and role-based analysis
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Simple and easy to use.
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We have been experiencing an on-going issue with Feedback Requests not automatically. I am not happy with the speed of resolution.
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Intuitive, easy to use platform... Would like enhanced SSO capabilities and maybe a roadmap communicated to customers about technology enhancements. Platform is solid but it feels like it is susceptible to changes/advancements in technology.
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Great customer service is always on tap at Listen360. As a longtime client we have enjoyed our relationship with the amazing team at Listen360. They are attentive, prompt and listen to our needs. We've received interest from other companies to move our business, but our answer is always the same. Can't imagine anyone doing it better than you guys.
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The best staff!
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Hello: There seems to be an material increase in the percentage of respondents leaving comments post-Bot versus Pre-Bot. As you would expect, this makes us wonder about what was going on before the Bot was dealt with. Having said that, our score seems to be stable and it is apparent the Bot issue is fixed (a least until the next step up in sophistication). [NAME REMOVED], Metal Supermarkets
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lower price
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Very easy to use and is quick
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Customer feedback is great
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