It is good, but I would find a way to reincorporate the scores that are 7 and 8's because it makes the pool smaller and harder to get out of the 60% area. I would maybe use 7 as the neutral and 8 as a positive and get a new equation for it. IMP
I love the reports I can use to filter/see reviews across the board for all locations. Customer service- our 9Round rep (Scott Morgenroth) is awesome- always helps us optimize our usage of the software and teaches us new things!