The reporting is robust and easy to understand, especially the reporting that was revamped a year or so ago. We would like to see the rest of it updated to the cleaner workflow as well.
We have plenty of permissions and settings for setting the system up as a franchisor and for franchisees too. Any changes needed are easily made.
Support staff are easy to work with for the most part. We never really hear from a point person as such, but many of their main team know our company well after so many years of using their software.
Overall the software integrates well without main software system, our business model and our needs without being overly complicated.
Need better reporting features. We've had to create Excel Spreadsheets and import information weekly/monthly to have the reports we need/want for our communities. Different industries utilize different stats, so please make the reporting more customizable for each client.
I have asked for help when we transitioned from Elevation Cycles to Mikes Bikes. The back end details are still not complete. My email connected to he account is still elevationcycles.com. I have asked multiple time for assistance and I am always given a very long winded answer with out a direct solution. I have tried to go through but it takes way too much time. I am fearful of breaking the communication during our busy season. It would be really great when help was asked for, it was provided and taken care of.