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   41707 Reviews
11625 Rainwater Dr. Suite 645
Alpharetta, GA 30009
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Recent Reviews:

We love being able to utilize Listen360 to capture and respond to feedback immediately!

The data. Love all the data available from the surveys and comments!

Eric has been extremely helpful and the surveys provide great feedback for our business. It's helpful to have benchmarks to iterate where we are now and where we need to get to in order to improve.

Not certain, but the frequency of surveys seems to turn off some members.

I really enjoy the feedback from Listen360 surveys. It really helps us understand how the customer feels about the services we provide.

Tom is very attentive to our needs. I appreciate the extra mole he goes in not only a thorough treatment but also knocking down the cobwebs on the eaves and windows

Steve Craig does a wonderful service and always communicates with me prior to service date. I appreciate his attention to detail and he is always a pleasure to speak with.

my experience was seamless.

Great tool, but customer support is lacking. We pay way too much not to have adequate support.

The interface is very easy to use. I only access Listen360 a few times a year, but I am always able to find what I need.

It helps a lot in customer, manager conversations

The system needs to allow the customer to choose the correct team responsible for their concern. Ex: Customer Service, Billing, Lawn service, Hort Service, Mosquito service, etc. The specialists are always being hit with surveys when the customer is upset with customer service. This year we had a bad year with cust service and long hold times. Customer would cancel and we have no way to determine the amount of these cancels. Reports need to be easier to run. It's not user friendly.

Listen360 is a fast and easy way to leave a review without getting too into the weeds the first time around. It's also a simple way to learn the holes in your business and where people may be dropping through.

I like seeing the feedback from members in a timely manner.

Constant feedback as well as insight into opportunities / lessons learned when we do not exceed customer expectations.

Quick easy responses, reporting and client assistance.

Provides good feedback. It would be nice if there were less user errors.

Need to make text reviews. MUCH higher response rate.

The system needs to be more robust - flexibility in asking questions would be very helpful.

I love how listen360 gives us the ability to hear the voice of our members so we know what changes to make for a 100% customer experience. Having this feature for 500+ locations has been an invaluable tool for our company!