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   40362 Reviews
11625 Rainwater Dr. Suite 645
Alpharetta, GA 30009
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Recent Reviews:


Tom always calls to schedule a time that is convenient for us and then sends us a text message the day of the service. The treatments have been very effective and he always takes the time to explain his findings to my wife.
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Give real-time feedback, so we can make adjustments and follow-up with our members quickly.
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Maybe put a word meaning by the number scale. Too many customers put a zero on the score for a minor complaint or a complaint that doesn’t match what their service was for
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Listen360 let's us know what kind of service we are providing our customers.
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Real time feedback is beneficial including the constructive criticism from our members. We are able to react immediately to solve problems and concerns. We are also able to measure member satisfaction and share publicly our NPS scores. We have found this to be very beneficial
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I like getting the members comments
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We like to see our customer's comment so we know where we can improve as a company.
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I think Listen360 is great but the service has been rather slow, i.e. response times, etc.
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quick and easy
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OVERALL EXPERIENCE IS GOOD AND DAILY REPORTS HELP TO COMMUNICATE WITH THE TEAM WHERE WE CAN IMPROVE AS A TEAM. THE COMMENT FEILD SHOULD BE A REQUIREMENT.
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Maupin Travel is amazing and their technology offerings are perfect for my company!
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best place to be!
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less emails.
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Too early to tell. We used to have a calling service that called our clients for NPS scores. We have now switched to email only and it's only been a week. So far feedback is good
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Reporting is robust and allows you to drill down. Daily emails help us stay focused on those respondents who most need our attention. The Listen 360 team is very responsive when we have a question or need support.
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Great customer service!
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- I would like to be able to respond to employees / clients via Listen360 - It would be great if Listen360 had some "best practices" or guides to offer their clients regarding how to best execute NPS & ENPS.
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I liked the way the questions are phrased and how the feedback is selected
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I value the reporting and this service provides needed feedback from my clients. This assists with structuring training & quality assurance programs to address customer satisfaction gaps.
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Its a great tool but as a back end user of Listen 360, there should be better ways to link the data back to business intelligence tools such as Tableau. Currently the only easy way to extract data is into a manual excel file which is very time consuming
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