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   47273 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
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Recent Reviews:

You offer information about my customers I wouldn’t otherwise know. That’s gold to me.

the 1-10 rating system is confusing and could be layed out more clearly. We often have members clicking a 1 and they meant to click 10.

The unfiltered feedback is helpful.

Faster response time from customer service. Most companies I work with I hear back within 24 hours. I have not had this experience with Listen360.

You charged us for 18 months after we requested to be done. 6 months because you gave us 6 months for free and then another full year just because nobody had their eye on the ball. The leadership doesn’t have the resources they need and their priorities put themselves before the customers.

Excellent service. NO BUGS!

I love Listen 360 but my reports are not working properly.

Always very helpful.

I really enjoy how easy it is to get feedback from our members. The website itself is very easy to navigate with a lot of details!

having routine customer feedback pushed to us daily is incredibly valuable for trend identification and we've only been using Listen360 for 60 days!

Provide the ability out of the box to force clients to answer an additional question, beyond their NPS question, such as confirming their role within their organization.

The best part of listen360 is the support team and the analytics. The most challenging is the complexity of loading files. It becomes such a burden that it changes my score from a 9 to an 8.

As a high-end user of Listen 360 and the COO for both Santikos and now Southern Theaters - I have requested to have a conversation about your daily flash report which shows a Rolling 3 Months, Rolling 12 Months and Year-To-Date scores. I have been requesting for a few years now a conversation about adding a daily score to the flash report. One time I talked to someone at your company, and they stated that this was in development, but it's been a few years and figure I was just being told what I wanted to hear. Rolling 3 months and YTD is important but the rolling 12 months isn't as important or just add another column for the daily report. Each time I get an email from your company about rating us - I request the same thing. So, I figure upper management doesn't review these comments like I do daily or at least poll your other high-end users and ask them if they want a daily % for the daily flash report. I believe a change to your system hasn't happened since I started in 2017, maybe time to update. Thank you for reading or not reading!

In order to get useful and helpful feedback we want honesty but want to reduce emotional outbursts. I think our request for feedback should encourage the preferred outcome.

I review scores and feedback regularly. The ease of receiving the reports on my email and reviewing customers reactions to our work is easy, concise, and valuable.

Lack of precise dates on each feedback are not helpful. It should be easier to search the entire feedback list

Greatest facility in the world! Great facility, great programs, great staff.

BASE area is messy, and basketball gym lacks supervision.