You charged us for 18 months after we requested to be done. 6 months because you gave us 6 months for free and then another full year just because nobody had their eye on the ball.
The leadership doesn’t have the resources they need and their priorities put themselves before the customers.
As a high-end user of Listen 360 and the COO for both Santikos and now Southern Theaters - I have requested to have a conversation about your daily flash report which shows a Rolling 3 Months, Rolling 12 Months and Year-To-Date scores. I have been requesting for a few years now a conversation about adding a daily score to the flash report. One time I talked to someone at your company, and they stated that this was in development, but it's been a few years and figure I was just being told what I wanted to hear. Rolling 3 months and YTD is important but the rolling 12 months isn't as important or just add another column for the daily report. Each time I get an email from your company about rating us - I request the same thing. So, I figure upper management doesn't review these comments like I do daily or at least poll your other high-end users and ask them if they want a daily % for the daily flash report. I believe a change to your system hasn't happened since I started in 2017, maybe time to update. Thank you for reading or not reading!