I have dealt with Listen360 mostly as a programmer. The platform is reliable appropriate support is promptly provided when needed.
I find Listen360 to be an amazing tool; if used appropriately it can tremendously help improve customer experience.
I really like that Listen360 involves everybody who deal with customers not just customer service professionals.
The scoring is a great feature.
Creative World School is a great place to work! We are one huge family. I absolutely love our educational philosophy. Children are able to explore their surroundings and investigate topics. We help develop deep thinkers and encourage their curiosity. It gives me so much joy to walk into classrooms and hear the children share with me all that they are learning.
We love the Listen360 platform and it is a great tool for measuring our customer satisfaction. The platform allows us to respond to patients via email or follow up via phone to perform service recovery and improve our operations. We highly recommend the product to others.
Goes down for " maintenance" . The last time went down for maintenance I feel like the feedback was squewed. Now going down for maintenance again, what will happen this time? I don't have full trust in this program like I used to as a consumer.
Listen360 does a great job of capturing customer reviews and encouraging franchisees to respond to those reviews. The platform works well, and the dashboard makes it easy to see a quick, comprehensive overview of the data coming in.