Listen360 Facebook-24 Twitter-24 Googleplus-24

   38973 Reviews
11625 Rainwater Dr. Suite 645
Alpharetta, GA 30009
Visit Website

Recent Reviews:

It's a simple tool to use for both the member and the organization. We are very pleased with the product and have been since we instituted Listen360 more than a year ago.

I have continued success with each person that i work with on the Listen360 team. Your team members are helpful and quick to address concerns.

I am concerned about an employees disregard to wearing their mask while working the front desk. This is a constant problem that isn't getting resolved. It makes me dread going to this branch.

We seem to get very low responses. Maybe if the survey was a little more robust..

I wish the data was real time & live. That the tracking of technicians performance is clearer. I would like a text message request as an option. I think NPS score is a bit outdated way to track a customers opinion as well.

Support team is great and usually quick with responses. Brandy is very helpful whenever we have a question or need assistance. Billing could be more accommodating for the customer. Our system doesn't allow us to enter an invoice prior to the invoice date. I requested to receive the invoice on or after the invoice date, but request was denied.

Feedback Report Generation would be more beneficial with customizable options for data collected; including any follow-up responses to Listen360 customer feedback. For example, when populating the Detractor Feedback report, it does not capture any Private messages or responses to the Customer feedback. Important for our business to capture the customer data which had a negative experience, and also analyze the response/actions taken to address. Our current workaround requires report manipulation to pull appropriate data from Follow-Up responses.

Great abilities with the reports

The scoring method is not user friendly. To many cases where someone scored a 10 fit entered 0

Pretty good.

Way too expensive and metrics are difficult to explain to clients. When you present a 74% net promoter score, it sounds like a low C grade.

Listen 360 has been an outstanding addition to our organization. The service allows us to track customer feedback, respond efficiently, and has boosted our review level significantly. Highly recommend!

Details around how to pull feedback specific ton each employee

Well laid out and easy to read

Automatic features Email notices Website uploads

easy to use and simple to interpret results

great simple to use tool with useful insight

Love the service.

Campbell Travel ROCKS!!