Not disappointed but not overly impressed. There is room for improvement. There are too many surveys received with no comments. Also, many times the customer has stated they did not submit the survey only opened the link but we get a negative score because of this.
Your dashboard is the main issue - you provide a three month look, a rolling 12 months and a YTD but shouldn't the dashboard show you what you need yesterday? Ask some of your main users if yesterday's score matters to them?
It's like looking at your kids school grades and it shows you three months ago and YTD but not current grades.
Your filter on looking at date ranges took months for you to fix, which I had to send a power point to show you the problem but then had to wait two or three months for the fix.
Other than those two issues - everything else seems to be good.