Listen360 has a great user interface, and the back end reporting is great! The nightly update emails definitely help to see who is struggling and might need some encouragement. I would definitely recommend Listen360 for anyone looking to track their guest's satisfaction.
Insights are invaluable in terms of adjusting strategy (both Central and site based) - Feedback keeps the focus on fulfilling the true needs of the business across the board; maximising performance, sense checking corporate direction and assessing ROI from the people who are at the heart of our business... Our Members. The product itself is highly functional, navigation is logical (therefore easy-to-use by all), accessible at any time/remotely, consistently reliable, automated report functions are incredibly helpful (time savers) and, most importantly, Listen360 provides factual (integral) feedback from our customers... Whom without, we would not have a business - We would highly recommend Listen360 for Member/Customer focused businesses
The information that we have access to allows us to interact with our customer's comments in real time.
The staff at Listen360 is great and they work really hard to ensure we're up and running at all times.