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   49636 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
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Recent Reviews:


There are many limitations to your service including inability to avoid spam bots that provide false survey results.
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Change the question you prompt to your survey
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It has a very friendly user interface, it is easy for everyone to use. It does a good job of educating the team on the Net Promoter Score methodology.
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Great facilities and even better people.
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I have reached out 3 times to support with an inquiry regarding API integration with our other systems, and I have gotten no response despite multiple follow-ups. Support Request #231903
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Thomas Russell, Ana Antonia, Trung Ho, Matt Montelongo, Kim Miller, and Andrea Nicolette are excellent Executive Directors
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I enjoy the easy to read comments, order of stores and color codes
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The AFM's Kyle and Ryan are amazing!
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Easy to use
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Way, way too many of the surveys we send out to customers got flagged as spam and get auto-responded to by bots, which almost always give passive to negative scores with zero comments. Makes it really difficult to have an accurate CES and lots of time invested into reaching out to customers to confirm if they really gave us a negative score or if it was an auto-response. Almost every negative score with no comments we reach out to customer says they never filled out a survey and that everything was great.
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Great tool to be able to see where your organization is succeeding and where it can grow!
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Giving our clients a means to share positive feed back as well as a resource to provided ways for improvement that is easy to share with our team is valuable.
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It's a little tricky to get to the response for the detractors. I often have to click 4 different ways to get to where I can respond. I also think it would be good to be able to click on a promoter to respond to them like how we do detractors. This would help us focus on a lot of the good responses, not just the negative.
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Loved !
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The ease of using it
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the customer service is outstanding and helpful
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Easy platform to use, great support staff
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Great feedback and I really like the Dashboard summary for feedback on our multiple locations
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Pure Barre has been an important part of my weekly routine and I am so grateful to the PB team, and teachers for helping me stay motivated to build my strength and work on my health. The studio community is amazing!
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Great front desk staff!
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