I like the ease of use of the user interface. It helps put the ownership of the service experience to the Field Leadership so any adjustments that need to be made to the service experience are more immediately impacted.
Quick survey from our membership base with valuable info we can grow from as a business. And as a survey taker, same. It’s simple and quick to collect my responses.
I am a 10-year user of Listen360. Until a year ago I would have given you a 10. Unfortunately, the billing issues that I have had with you over the past year have dropped this score to a 6. My account manager is great; however, it is my understanding that she does not have any control over the billing. My billing issues do appear to be getting better. However, the headaches that I have had this past year have made this a very frustrating experience.
I have used Listen360 with multiple companies now and have always relied on them to deliver a great tool, excellent service, and guidance towards best practices.