Tom always calls to schedule a time that is convenient for us and then sends us a text message the day of the service. The treatments have been very effective and he always takes the time to explain his findings to my wife.
Real time feedback is beneficial including the constructive criticism from our members.
We are able to react immediately to solve problems and concerns.
We are also able to measure member satisfaction and share publicly our NPS scores. We have found this to be very beneficial
Reporting is robust and allows you to drill down. Daily emails help us stay focused on those respondents who most need our attention. The Listen 360 team is very responsive when we have a question or need support.
- I would like to be able to respond to employees / clients via Listen360
- It would be great if Listen360 had some "best practices" or guides to offer their clients regarding how to best execute NPS & ENPS.
Its a great tool but as a back end user of Listen 360, there should be better ways to link the data back to business intelligence tools such as Tableau.
Currently the only easy way to extract data is into a manual excel file which is very time consuming