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   40058 Reviews
11625 Rainwater Dr. Suite 645
Alpharetta, GA 30009
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Recent Reviews:


Maupin Travel is amazing and their technology offerings are perfect for my company!
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best place to be!
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less emails.
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Too early to tell. We used to have a calling service that called our clients for NPS scores. We have now switched to email only and it's only been a week. So far feedback is good
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Reporting is robust and allows you to drill down. Daily emails help us stay focused on those respondents who most need our attention. The Listen 360 team is very responsive when we have a question or need support.
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Great customer service!
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- I would like to be able to respond to employees / clients via Listen360 - It would be great if Listen360 had some "best practices" or guides to offer their clients regarding how to best execute NPS & ENPS.
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I liked the way the questions are phrased and how the feedback is selected
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I value the reporting and this service provides needed feedback from my clients. This assists with structuring training & quality assurance programs to address customer satisfaction gaps.
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Its a great tool but as a back end user of Listen 360, there should be better ways to link the data back to business intelligence tools such as Tableau. Currently the only easy way to extract data is into a manual excel file which is very time consuming
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Good feedback that is actionable. Constant delivery and measurement. Easy to customize data and survey parameters.
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Make it easier to turn Listen360 reviews into public reviews that are easy for the public to find and see
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Its all good. Clear and I'm happy with it . thanks
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It's a no-brainer for Net Promoter Scores - it basically runs itself after you set up the questions and parameters. It has provided immense value to our business - especially given the nightmare of COVID and the massive negative impact that the pandemic and lockdowns caused.
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In addition to the great service they've always provided, Listen360 has been an amazing partner for us through some very challenging times. Scott has been a huge advocate for us and has been amazing to work with. I would recommend Listen360 to anyone who is considering their type of services.
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Ease of use and customization. Client facing ability to rate and elect to provide further feedback or not. Reporting features are valuable with Internal team/system development.
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I love the customer feedback we get so timely and the platform is such a great tool for our whole team.
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Flexible team, easy to work with.
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Fantastic portal for collecting data and performance dialogue. We love the site and appreciate the benefit
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More detail on who and when, also exception reporting for upper level leadership for follow up
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