I have full confidence and trust in Laura Doherty, and everyone at Listen360. Listen360 works right along side of us and treat our business like their own. I have felt completely supported throughout every project we have had with them. Laura Doherty is responsive, knowledgeable, and proactive. I could not ask for anything more. She makes surveying suggestions and gives me industry insight that I would not be able to gain on my own. I would, and do, recommend Listen360 to friends and colleagues.
I wasn't really sure our clients would respond tot he surveys and actually comment but they do and I use the information in several positive ways....often to inspire my staff because the accolades make them proud to be part of our organization and more willing to give that extra effort when they see a user has commented on having had an extraordinary experience (it actually does get noticed)..... and, sometimes, to correct a part of the process that gave rise to a negative comment, to correct the perception of the person who had a negative experience and explain the reason but always to reach out to a detractor......its often turning lemons into lemonade! I love it and we are considering expanding the survey.