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   48387 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
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Recent Reviews:


We tried to send a survey for two months and it never went. When it finally went the wrong survey was sent. We would like the authority to send our own surveys so we aren’t waiting for Listen360 team. We think this would provide more efficiencies on both sides.
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Support used to be excellent at Listen360 but as we've been trying to integrate our new POS to Listen360, it can take a week to get a response. Then we didn't have an account rep for months. While I used to love Listen360, I may move on after my contract expires. Support and customer service are paramount to us. It's a shame.
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I went back and forth with our rep about what we needed and she told me out right it was not possible and then came back to me afterwards when I talked about canceling my subscription and told me she was too busy to really look into it for me but it totally is possible.
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Your service is currently not working for our business and have not gotten back to us.
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Fast data
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I clicked on the link to do the survey and nothing happened - it just went to the recommend to friends screen. This was my first experience with Listen360, so I was not sure what to expect, but it didn't seem to work.
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testing
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Fantastic company! I highly recommend.
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The turn over of account managers and large gap in someone directly responsible for our account was pretty bad. Jenni is great though.
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The platform is user friendly. The supporting staff are wonderful to work with. Great automated follow up on surveys in the field. Easy to pull summary results from the L360 dashboard.
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Great customer support!
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The tool is easy to use and feedback is simple to organize, interpret, and present. I do wish that behind the scenes, that if there was an error processing a file, that a point of contact with our organizatin could be notified, instead of just noticing several days later that feedback has not come in and then having to reach out to support to confirm if there was an error.
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The platform is easy to use and Michelle Shipley provided wonderful support and assistance setting up our account.
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I love how the Y has focused on improving the experience for families this summer!
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Instant feedback, great reports and easy to digest information.
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The reporting could improve a bit. I was told about some potential generative AI tools a few months ago and told it would launch this summer but no one has followed up. Also, I don't know who my account manager is anymore because I guess my old one was moved to a different area and I haven't received information on a new one.
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Immediate feedback, trend analysis, ability to id and address individual customers to win back their loyalty
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In a time when emails are the way of the word, it is challenging to get people to read and respond to surveys. Having QR codes available would be helpful. For members are participants that we see frequently, it would provide another means in increase our response rates.
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More reporting capability to allow us to dive deeper into client segment and role-based analysis
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Simple and easy to use.
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