Listen360 Facebook Twitter Googlemaps

   50813 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
Visit Website

Recent Reviews:


Almost 2 years into working together we now have emails asking about our overage, usage, etc. Since Katie B left it just continues to get worse. I think Maria has more out of office emails than any vendor I have every worked with. Maybe you need more customer support people. What use to be great service at a great price has really gotten awful over the past year.
Report a concern

Hazal was amazing! I got the dermaplaning facial, she was very careful and gentle. Very knowledgeable about ingredients! Overall 10/10
Report a concern

While Listen360 delivers on its core functionality, the lack of flexibility and openness to improvement is concerning. Their teams tend to dismiss requests rather than explore solutions, which makes collaboration difficult. Although the system performs as advertised, there is little sense of partnership or willingness to evolve and enhance the experience.
Report a concern

Hope is a dream!
Report a concern

It has a really straightforward UI so our front line leadership can jump right in and utilize it. It has great teaching tools to socialize the Net Promoter Score methodology. Their training library is a great resource so you don't have to reinvent the wheel. The support team is prompt and thorough when you have an issue.
Report a concern

Easy to navigate, real-time feedback, good customer service.
Report a concern

It keeps my organization focused on customer service on a daily basis. It also allows / encourages us to follow up with those customers who experience less than stellar service.
Report a concern

Our request for support on the API is taking way too long and my internal teams are not happy.
Report a concern

There are some flaws, like some auto-bot responses coming back to us as detractors but with no comments, and when we contact customers they say everything was great and they never recall filling out a survey. But overall, for the interaction and feedback Listen360 provides us, it is pretty good.
Report a concern

The easy of taking the survey.
Report a concern

GREAT STAFF!!
Report a concern

WOO UWS!
Report a concern

The instructors at HB are passionate, skilled and show up with positivity! Love all of the classes and the staff!
Report a concern

Good trainers - Jared and Dom excellent
Report a concern

AWESOME PEOPLE!!!
Report a concern

Good tool but better for swipe feedback then programming feedback.
Report a concern

I like the immediate feedback
Report a concern

Oakworth is the best!
Report a concern

The simplicity of the system and the quick feedback on survey responses.
Report a concern

Michelle and Jenna have been great. We are in a 12-month trial and need to start looking at a renewal soon. Please email me [NAME REMOVED]
Report a concern