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   39844 Reviews
11625 Rainwater Dr. Suite 645
Alpharetta, GA 30009
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Recent Reviews:


Its a great tool but as a back end user of Listen 360, there should be better ways to link the data back to business intelligence tools such as Tableau. Currently the only easy way to extract data is into a manual excel file which is very time consuming
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Good feedback that is actionable. Constant delivery and measurement. Easy to customize data and survey parameters.
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Make it easier to turn Listen360 reviews into public reviews that are easy for the public to find and see
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Its all good. Clear and I'm happy with it . thanks
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It's a no-brainer for Net Promoter Scores - it basically runs itself after you set up the questions and parameters. It has provided immense value to our business - especially given the nightmare of COVID and the massive negative impact that the pandemic and lockdowns caused.
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In addition to the great service they've always provided, Listen360 has been an amazing partner for us through some very challenging times. Scott has been a huge advocate for us and has been amazing to work with. I would recommend Listen360 to anyone who is considering their type of services.
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Ease of use and customization. Client facing ability to rate and elect to provide further feedback or not. Reporting features are valuable with Internal team/system development.
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I love the customer feedback we get so timely and the platform is such a great tool for our whole team.
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Flexible team, easy to work with.
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Fantastic portal for collecting data and performance dialogue. We love the site and appreciate the benefit
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More detail on who and when, also exception reporting for upper level leadership for follow up
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would like the option to have surveys sent in Spanish.
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i like knowing what my customers are thinking. It is very helpful.
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I like that I view the patient's full comment and it provides the patient date of service, and identification number for easy researching.
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Fantastic Clean Club! Management and Staff are great! Keep up your positive efforts!
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nice
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Listen 360 is a fantastic platform for sending surveys, collecting Net Promoter Scores (NPS), and prioritizing the voice of the customer. One of my favorite features about Listen 360 is their ability to easily funnel reviews to social media and reputation sites. We have leveraged this feature to revolutionize our online presence and share the amazing feedback we collect within Listen 360 with our online audiences. A few minor changes that would make our closed loop process easier would be the ability to filter the task pad from oldest to newest responses. Another minor update that I am looking forward to is more robust reporting and easier API integration for creating custom reports outside of Listen 360's platform. Overall, I am a huge fan of Listen 360 and highly recommend it to anyone looking to improve their customer experience or voice of the customer program.
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Appreciate the kind, quick service. The fried chicken sandwich is my new favorite :)
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Always very responsive and quick to resolve.
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Listen360 is a great tool for customer feedback! There’s tons of data to review on what your customers have to say about your business.
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