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   29738 Reviews
11625 Rainwater Dr. Suite 645
Alpharetta, GA 30009
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Recent Reviews:

September 19, 2018
Mary Blalock
We love the immediate feedback. We also love the reporting and dashboards are easy to read and understand
September 14, 2018
Easy to use! Amazing customer service
September 14, 2018
I highly recommend General RV for all purchases, services and parts! At General RV customers are always first and it shows.
September 12, 2018
Good way to gather data, though the website can be tough to navigate sometimes.
September 6, 2018
Amy Huveldt
Ease of use for customers; awesome customer support for us! Thank you, L360 Partners!
September 6, 2018
Camille Brannon
When we get positive comments, I often share those with our staff. Positive feedback is motivating and inspires them to continue the good work. When we get a comment that is less than positive, we find out the details of that client’s experience and, if the issue may be corrected by a change in process, we change it. We follow up with the client who is often surprised that we not only read their comment but that we acted on it. They will generally give us another try and the fact that you cared, addressed a potential issue and communicated often wins them over as a new client for life ...turning lemons into lemonade!
September 4, 2018
The concept is great. Replying to feedback can sometimes be confusing. At times at risk members pop up right away when logging in, other times they do not. Replying to passives does not track the responses, have to create a private note to track the responses.
September 4, 2018
Slow, poor service both with technical glitches (which happen frequently) and when we need to adjust reviews.
August 28, 2018
Very easy to give and receive feedback.
August 28, 2018
I like the overall idea of Listen 360 and the follow-up solution it provides. However, the $ value doesn't make any sense (the Business retained, Business at Risk and Royalties at Risk). To add meaning to the $ values at any given point in time, the admin at the Corporate level, with appropriate approval from the leadership, should be able to delete some of the detractors and their respective $ amount. Something like a periodical clean up.This will encourage the Franchisees to understand the numbers and stay on top of their game.
August 27, 2018
instant feedback,
August 24, 2018
It's streamlined and efficient, works well for our franchisees and the dashboard is very informative and easy to use. Your representatives are responsive.
August 22, 2018
Center Manager
Reliable , accurate and timely.
August 20, 2018
Navigating the feedback pages can be confusing sometimes. It's not always clear how we can reach out to those in the "red" and ensure our emails are bcc'd back to Listen360. Additionally, it'd be great to have an option to automatically bcc those in the Yellow as well since we also reply often to those.
August 17, 2018
Slow to respond to our issues / concerns.
August 16, 2018
Not disappointed, just don't have many people in need of this service.
August 8, 2018
I love the reports I can use to filter/see reviews across the board for all locations. Customer service- our 9Round rep (Scott Morgenroth) is awesome- always helps us optimize our usage of the software and teaches us new things!
August 8, 2018
Kathy Burns
August 7, 2018
Chuck Higgins
My two boys love the program and they are brand new to the game. The team environment and social nature are perfect for helping them to enjoy learning to play golf.
August 7, 2018
Great credible survey results