The system itself can be very labor intensive and time consuming. I would absolutely refer someone based on the value but express the need for a lot of time to be able to properly manage the responses and reporting. I'm not sure what improvement specifically can be made to make that happen.
Listen360 has been very good and responsive for the price. What I appreciate about them is their willingness and flexibility on many accounts and our customers and franchise owners/managers have appreciated them as well
Jay, the gentlemen that serviced my apartment did a wonderful job. I was very pleased with the amount of detail he put into solving my fly problem as he was very dedicated to finding where they were coming from. I would recommend American Pest to others in a heartbeat.
Everyone at our association loves Listen360 (it helps to have a NPS of 74%)! Feedback is immediate and more than meets our needs. Laura was helpful in getting us set-up (and extremely patient in answering my million questions).
All the information that can be pulled from it. I also like how customers can express how happy they are or how disappointed they are while not having to deal with the confrontation. I also like how it lets District Managers know about how well some stylist are doing and where some need to improve because of what customers have to say.
Timely, customer feedback. Many customers provide no response other than the score, some comments are of little value, but there are many important learnings provided through this unique lens. Also, it is an effective way to forward and recognize strong customer service work by our team members.