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   30298 Reviews
11625 Rainwater Dr. Suite 645
Alpharetta, GA 30009
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Recent Reviews:

October 16, 2018
Everyone at our association loves Listen360 (it helps to have a NPS of 74%)! Feedback is immediate and more than meets our needs. Laura was helpful in getting us set-up (and extremely patient in answering my million questions).
October 9, 2018
Natasha Broydell
All the information that can be pulled from it. I also like how customers can express how happy they are or how disappointed they are while not having to deal with the confrontation. I also like how it lets District Managers know about how well some stylist are doing and where some need to improve because of what customers have to say.
October 9, 2018
Timely, customer feedback. Many customers provide no response other than the score, some comments are of little value, but there are many important learnings provided through this unique lens. Also, it is an effective way to forward and recognize strong customer service work by our team members. Very good.
October 8, 2018
Paul Harrison
Its simplicity
October 1, 2018
I like the categorization and the automated emails.
September 30, 2018
Robert Rudder
Great facility with great people.
September 28, 2018
I love the way it helps build working relationships with clients and business owners.
September 27, 2018
I enjoy the feedback we receive from our customers. It allows us to react quicker and stay more focused on our areas of opportunity.
September 25, 2018
Stephen Lukin
I Listen360 is awesome!!! Game changer in our business!
September 23, 2018
Great haircut and MVP!
September 19, 2018
Mary Blalock
We love the immediate feedback. We also love the reporting and dashboards are easy to read and understand
September 14, 2018
Easy to use! Amazing customer service
September 14, 2018
I highly recommend General RV for all purchases, services and parts! At General RV customers are always first and it shows.
September 12, 2018
Good way to gather data, though the website can be tough to navigate sometimes.
September 6, 2018
Amy Huveldt
Ease of use for customers; awesome customer support for us! Thank you, L360 Partners!
September 6, 2018
Camille Brannon
When we get positive comments, I often share those with our staff. Positive feedback is motivating and inspires them to continue the good work. When we get a comment that is less than positive, we find out the details of that client’s experience and, if the issue may be corrected by a change in process, we change it. We follow up with the client who is often surprised that we not only read their comment but that we acted on it. They will generally give us another try and the fact that you cared, addressed a potential issue and communicated often wins them over as a new client for life ...turning lemons into lemonade!
September 4, 2018
The concept is great. Replying to feedback can sometimes be confusing. At times at risk members pop up right away when logging in, other times they do not. Replying to passives does not track the responses, have to create a private note to track the responses.
September 4, 2018
Slow, poor service both with technical glitches (which happen frequently) and when we need to adjust reviews.
August 28, 2018
Very easy to give and receive feedback.
August 28, 2018
I like the overall idea of Listen 360 and the follow-up solution it provides. However, the $ value doesn't make any sense (the Business retained, Business at Risk and Royalties at Risk). To add meaning to the $ values at any given point in time, the admin at the Corporate level, with appropriate approval from the leadership, should be able to delete some of the detractors and their respective $ amount. Something like a periodical clean up.This will encourage the Franchisees to understand the numbers and stay on top of their game.