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   46852 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
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Recent Reviews:

Greatest facility in the world! Great facility, great programs, great staff.

BASE area is messy, and basketball gym lacks supervision.

Friendliest staff around!

Listen 360 is so easy to truly hear what your customers have to say. It has helped us up our customer service and address issues we would have otherwise not known about.

You need to give a time stamp attached to when the guest visited. All feedback submitted should be attached to when they actually came so we can easily diagnose. We had this function with a prior company.

While Listen360 does everything as advertised and seems to do it well, the poor account security controls make it an unacceptably high risk and impossible to ever recommend. The platform holds large amounts of our customer PII but there is no built-in functionality for multifactor authentication on user accounts. Additionally, the current single sign on option is woefully out of date and needs to be updated to support SAML SSO. When we asked our rep about MFA and SSO we were told that it was neither an available nor planned feature. That is not an acceptable answer, especially in today's environment. The safety and security of the personal information you are stewards of should be a higher priority to you. MFA is a bare minimum account security measure when working with PII. Without this, Listen360 is currently the largest risk to our customer's data. A data breach of Listen360 data because of something as trivial as a stolen password could do severe, irreparable harm to our organization.

Easy to use. Good reporting. I like the business at risk application

Great, consistent tracking tool to get feedback.

Support stayed with me to figure out why it wasn't working for us. Fixed the issue.

We get great data that allows us to make real time improvements to our service delivery.

the easy of taking the survey and the measurement you receive back.

Awesome staff! Friendly and very helpful!

If someone could cancel that would be great

Great people.

Knowing what are customers are thinking is really important to our overall success.

Erin and Michelle have been responsive, extremely helpful and patient with me as I learn more about the platform and how are team and can maximize this tool and information.

The system is comprehensive but easy to use and tailored to individual busness needs.

It's a great way to stay informed with the members