I'd like to see an updated video training library. Some training videos are outdated and include content that is no longer applicable on social media platforms. When training a chain of stores, and wanting to point to necessary training tools, we need them to be updated and correct. Otherwise, we are very happy with the support we've been provided through Laura Doherty as we plan to move past our current pilot phase into a full chain rollout.
Listen360 is a useful tool to respond quickly to customers regarding positive or negative experiences throughout our Association. The YMCA strives to enhance each customer experience, and instant feedback is vital in making improvements.