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   49409 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
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Recent Reviews:


The AFM's Kyle and Ryan are amazing!
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Easy to use
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Way, way too many of the surveys we send out to customers got flagged as spam and get auto-responded to by bots, which almost always give passive to negative scores with zero comments. Makes it really difficult to have an accurate CES and lots of time invested into reaching out to customers to confirm if they really gave us a negative score or if it was an auto-response. Almost every negative score with no comments we reach out to customer says they never filled out a survey and that everything was great.
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Great tool to be able to see where your organization is succeeding and where it can grow!
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Giving our clients a means to share positive feed back as well as a resource to provided ways for improvement that is easy to share with our team is valuable.
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It's a little tricky to get to the response for the detractors. I often have to click 4 different ways to get to where I can respond. I also think it would be good to be able to click on a promoter to respond to them like how we do detractors. This would help us focus on a lot of the good responses, not just the negative.
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Loved !
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The ease of using it
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the customer service is outstanding and helpful
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Easy platform to use, great support staff
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Great feedback and I really like the Dashboard summary for feedback on our multiple locations
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Pure Barre has been an important part of my weekly routine and I am so grateful to the PB team, and teachers for helping me stay motivated to build my strength and work on my health. The studio community is amazing!
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Great front desk staff!
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West Loop has the best instructors!!!
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It's a quick easy way to find out how well you are doing. The best part of my day is reading all of the positive comments from our members.
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Provides customer opinions and service issues so we can act accordingly.
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Timely feedback and very user friendly. Hearing straight from the customer/member/parent.
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I appreciate reading the comments from our members every morning.
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The back end support and services. We are not getting the service we require to be serve our customers. The last count I heard is that our service representative is unresponsive and a handful of requests have not been answered or addressed.
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What I like about the program is it's live feedback. As the survey is submitted, we get the response and we are able to connect with the customers giving the survey.
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