How easy it is to use and the information stored, I did not give it a 10 because some stylist rating go down because of their fault but because of pricing discrepancies or sometimes the service of front staff and there is no way to keep that separate.
More useful dashboard information in the e-mail. I just look at our Rolling 3 month number and that's it. it also rarely changes and doesn't move by more than a point. Below the fold of the e-mail is not relevant to me personally.
I would like to see a more recent trend of MTD or rolling 7 days perhaps. Or a summary of the last 7 days by facility.
Love Listen360! Amazing to hear the feedback from our members. 95% is positive but the 5% that is not allows us to reach out to them and rectify their concern! Otherwise they may be just telling other people about what their concern is and not even letting us now… This is priceless and invaluable
I have dealt with Listen360 mostly as a programmer. The platform is reliable appropriate support is promptly provided when needed.
I find Listen360 to be an amazing tool; if used appropriately it can tremendously help improve customer experience.
I really like that Listen360 involves everybody who deal with customers not just customer service professionals.
The scoring is a great feature.
Creative World School is a great place to work! We are one huge family. I absolutely love our educational philosophy. Children are able to explore their surroundings and investigate topics. We help develop deep thinkers and encourage their curiosity. It gives me so much joy to walk into classrooms and hear the children share with me all that they are learning.