Great knowledgeable employees who take the time to explain the features of their products & services. They also beat everyone prices. Give these guys a chance to earn your business before you buy a new bike/ebike.
In years past we only came to your store when we had no other choice because we dreaded the customer service there. We were always ignored or talked down to IF we did get to speak to somebody.
BUT NOW, we've experienced the most AMAZING customer service anywhere!
My husband and I came to buy cycling shoes and as soon as we walked in the door a young man greeted me with a smile, eye contact & asked If we were looking for anything in particular and walked us over to the cycling room. We saw a lot of workers, but just when we thought we were being ignored again Carolyn approached offering assistance. She was very knowledgeable and helped us immensely, we truly received phenomenal service! Carolyn was hands-on, kind, patient & informative. But most importantly she asked questions and listened. We decided to purchase all of our cycling needs there with her continued help (2 pairs of shoes, 5 pairs of socks, 2 mirrors, 2 pair of gloves and more).
Not until we were at the register did we realize Carolyn is a GM. She didn't brag about her status or pawn us on to anyone else. Carolyn herself got down on her knees time and time again during the shoe / sock trying on even though we were sweaty after just having been on a bike ride.
Thank you for the warm and wonderful experience Carolyn!!! We will be back!!
Purchased my first serious bike from here. I came in a bit nervous because I know so little about cycling. They made me feel comfortable and made it so easy to decide on a bike that fits me. Great experience! What a great group of people. I left feeling like family. Special thanks to Cameron for taking his time and for being so kind to a complete novice. If you’re looking for a new bike don’t waste your time anywhere else. This is where you belong.