This is the visit, upon which i had to take the bike back, because taking it home after the normal service and replacement of parts, it worked terribly.
After making adjustment, I rode it in front of business, noting several items that were still wrong.
Attendant was helpful, in getting technician out front, so the issue could be identified immediately.
Upon identification, the faulty item was replaced. Afterwards, bike runs like a new one. Only issue I had was I was required to pay maintenance fee on the return, even though I had paid it on the initial service and then had to return it, since the bike was in worse shape than when I originally dropped it off.
Don't feel I should have been required to pay for maintenance for the return, since the bike was not fixed in the initial service.
Other than that, very satisfied with the service.
Thanks
Terry
Great products, bike was perfect fit for wife and she loved it. Amazing service, from sales to tech, these guys are no pressure, friendly, and informative. You can tell they are bike people and love what they do.
The Trek Team on Chenal is great. They are always willing to answer my multiple silly questions and help with the repairs of the multiple bikes I have brought to them to be tuned. And they have a sense of humor.
First time visiting the Little Rock location and I was greeted like a king I asked about getting some Arkansas Trail information and the gentleman was very helpful even sent me a link to where I can order a hardcopy I’ll be back
Loved the service received at the local store in west Little Rock, AR. Got me in on exactly what I was looking for at a reasonable price and on my way same day to start riding with my kiddos!