Quality products and knowledgeable staff.
A bit disappointed because I reserved my bike online and called to get my Major Taylor discount and was told there is no discount. My boyfriend and I visited the store a week later and asked for the discount and was told “sure, no problem”.
Very friendly and knowledgeable staff. Would highly recommend this store for anyone looking to buy a bike for the first time or upgrading to more advanced riding.
We went in looking for information about bikes and walked out with three Trek bikes. The staff did not pressure us, but they answered EVERY question we had. They are extremely knowledgeable (but don't talk over your heads with technical jargon). They listened to what we needed as a family, and they explained the benefits we didn't know about for sizing up kids' bikes. I left knowing I made a good investment in my health and quality time with my family, biking!
I have been very pleased with the e bike I purchased. I appreciated the email reminder to take advantage of my free maintenance service. The staff are helpful when I ask for their recommendations.
I was impressed when I picked up my bike after getting it serviced—looked brand new. When I got home, I took it for a short ride and my chain came off. So that’s why the score of 9.
The service is too expensive. For example, to get my tubeless tires refilled with sealant would cost me $40. Where is the sealant only cost five dollars a tube. The labor costs are exorbitant.