I have been very pleased with the e bike I purchased. I appreciated the email reminder to take advantage of my free maintenance service. The staff are helpful when I ask for their recommendations.
I was impressed when I picked up my bike after getting it serviced—looked brand new. When I got home, I took it for a short ride and my chain came off. So that’s why the score of 9.
The service is too expensive. For example, to get my tubeless tires refilled with sealant would cost me $40. Where is the sealant only cost five dollars a tube. The labor costs are exorbitant.
Very friendly and personable staff while also being professional. Did exactly what they told me they would do and within the timeframe as stated. Really good service.
Very friendly and knowledgeable staff. They were very helpful and thorough in explaining the options and features of the bicycles and bike racks.
Sincerely,
Roy Gunther