Luke, the technician who always works on my bikes. Is very knowledgeable and honest and do a great job. Zac and Mike the sales and store manager are super cool and makes me always feel so welcome with all my bike need and gives me the best available offers
Thank you all!
Excellent customer service. Email and phone call to update service details. Suggestions on products and services to optimize my upcoming cycling plans.
Every team member is incredibly professional and knowledgeable. Excellent customer service all around! Whether its for Sales, upgrades, or repairs, the team is top notch!
This shop is exceptionally well-run, very customer-oriented, and incredibly bike-savvy. Mike is the best shop manager with whom I’ve had the pleasure to work…and that’s a pretty large sample :)
Michael, the manager, is a rockstar. Always willing to help and answer questions. Never feel upsold. He's the reason I keep coming back.
As far as service, I just got the best tune up I've ever had. They even managed to get out a few scratches I thought were there to stay.
Trek are high quality bikes. [FIRST NAME REMOVED] Nelson manager very helpful, informative and patient answered all my questions. Zack helpful with bike setup for test rides.
Mike, the store manager is very knowledgeable and friendly. I appreciate his sincere approach to listening to me and offering recommendations on bicycles, accessories and riding tips. He also points out features between different bicycles so I can make informed decisions. I believe Trek makes excellent bicycles and I prefer to frequent one store so I can establish a relationship with the staff.