It is very convenient to park my car and get to the airport. Generally you don't have to wait long for a bus at the facility or at the airport when you return, and the staff are all friendly and helpful.
The staff is very polite and professional. The Century location is definitely more convenient, but I always go back to the Sepulveda location when I have the extra few minutes-I always have a delightful experience with the employees there!
I only use the valet service, mainly because it fits my busy lifestyle.
It's always very simple to drop my vehicle off to save me the time that I need in a city where traffic is something that we all have to contend with on a daily basis.
When I return from my trip, it's very convenient to have my vehicle waiting for me. Your service makes my busy life more simple and manageable when I'm traveling.
Lastly your staff is always friendly in everyway, and I appreciate it when they offer me a bottle
of water at the end of the transaction.
The only problem that I had was. Valet parking was backed up so bus had to load at different location. We then had to wait for next bus. Which then moved back to original location so we almost missed that because other people came after us were waiting.
There was not good organization at that time as to where to board bus.
Convenient and prompt shuttle service to airport.
One comment: we had reservations on the eve of Thanksgiving, but wound up stuck in stopped traffic on the streets leading to the garage. It was only after my husband got out of the car to walk and find out what the situation was that we learned that the entrance (blocked off with cones) off the road where we were stopped was actually the entrance for those with reservations. It would have been nice to have instructions in advance.
I love that you support KCRW. It is very important to me.
Your reservation system.
Valet service, car washing, friendly and competent employees.
Fast drop off and pick up process.
Fast processing to leave for home.
Car already at exit area.
Parking Spot is always clean, neat and friendly.
Really great drivers in very nasty traffic.
Valet service is great. They even put my luggage in my trunk upon my return. Shuttle drivers are extremely helpful. The only negative thing I've experienced is that the basic car wash could be a lot better. My front and rear windows were VERY streaked, and I didn't notice it until I had left the facility.