They are very efficient and friendly. They come out to assist you right away, no matter how busy they are. Their customer service is excellent; they let you know if you should expect a wait and approximately how long it will be. If you do have to wait, they bring you bottles of water. They are honest and give you their best recommendations without selling you something that you do not need. I feel so spoiled when I get my oil changed here; I would not consider going anywhere else.