Facility is always clean, staff is professional, courteous. Family member looks well. Staff takes care of loved ones. Staff takes care of all their patients needs.
Everytime we visit my relative, staff is always professional, friendly, courteous, helpful. The facility is always clean. My relative is taken good care of. He needs are always met.
They used to call me every single Thursday and FaceTime with my brother. But no longer. No one calls me I never hear from anyone even though I call over and over and leave messages and ask for them to call me. I can’t be in town all the time and when I am not in town, they ignore me like they don’t have time for me. My brother has been there now for two years. I think he is being well taken care of but for some reason I can’t get them to respond to me and keep me in the loop
Always clean,staff is always courteous, helpful, professional. They seem to care about the patients, when I ask about my loved one or called about a question, they get back with me within 24-48 hrs.