I like the casual, non-judgy atmosphere. I take a lot of the classes, and have never felt "bad" if I wasn't able to do something. I like that the classes include all levels of ability, and the instructors constantly offer ways to adapt the exercise to suit the ability.
The building is always clean, and the staff are always friendly.
Absolutely the best swim Instructor on every level is MS Ann! She does a phenomenal job with our 3 yr old! She is the perfect blend of loving, caring, with the perfect amount of assertiveness, like a grandmother type person. The kids listen and respect her!