Recent Reviews:
May 15, 2026
M.X.
I really like the "local bike shop" experience of Machinery Row. When people talk about "LBS" I think Machinery Row is basically the Platonic ideal of that. I had to replace my main commuter bike and I came in and ran into [FIRST NAME REMOVED] right at the front counter. He immediately assessed what I was looking for and then walked me through everything in the store that was a relevant option, and helped me test ride something like 5 different bikes as I zeroed in on the clear choice. He was extremely knowledgeable, patient, and just a great guy to spend that time with. The whole process was fun and most important I ended up feeling 100% confident that the bike I decided to get was absolutely the right bike for me. And all of the stuff that comes along with that rounded out the experience -- the shop taking care of warranty registration for me, the discount on accessories, option to return for tweaking/tuning as the bike breaks in, and understanding service options, all of that stuff that is exactly why you go to a shop.
May 14, 2026
C.K.
May 13, 2026
J.C.
May 12, 2026
N.N.
May 11, 2026
J.G.P.
The service team took the time to learn about my situation, style and bike - THEN gave me options for repair and upgrades. They were not pushy about getting more of this or that, or buying the most expensive thing. In fact, it was a gentle suggestion that I get a mid-tier part rather than the most $$$. Naturally I went for the $$$, so I'll wreck that then get the mid-tier more robust rims next time.
May 10, 2026
M.T.
May 10, 2026
K.G.
May 9, 2026
S.F.
May 8, 2026
M.C.