Diana and Naty are so nice. They are fast, but they do the job well. There is one thing--they don't seem to carry liquid toilet bowl cleaner (nonbleach) with them very often, and the one time I saw a bottle of it, Diana had to get it out of her car. I would think that would be something every cleaner would normally bring into the house! They did use mine a few times, and I have asked them to use their own products in the bathrooms, so now I just put it away before they come. The one thing I need changed is that they bring in their own liquid toilet bowl cleaner as a matter of course, and not use cleanser in it, which they may be doing. It can cause scratches.