It was great to come in with my bicycle for repair and be greeted warmly and enthusiastically about how I’m using it regularly and faithfully. The upbeat nature of the atmosphere in the shop makes it easy to come in and get the service I need when it’s necessary.
Always trust MSC to provide exceptional services on my bikes. There’s a reason my wife and I have purchased 10 bikes from them in 20 years. Best bike shop I’ve ever dealt with.
Service is the best. I have known several staff members for years and they always take good care of mine and my husband's bikes. They always put our needs first as soon as we walk in the door. They have good knowledge of the products as well.
We had great customer service from John with purchase of our bikes and accessories. He was patient and answered all of our questions. Scott, the owner, was very helpful also.
Scott was attentive to my riding history and current needs. His recommendation for the Aventon Level 3 was perfect! He already had one in my size and color choice on order. Within a week, the bike arrived, assembled, charged, and ready for me. His team assured the fit was right and provided a tutorial as this is my first e-bike. After a trip around the block, I knew I had a terrific bike. A big thanks to Scott and his team for an amazing bike bying experience!
I highly recommend Main Street Cycles!
Whenever service is needed for my ebike, the employees are always there to help get my bike picked up and fixed in a timely manner. They are also so personable and friendly!
I recently visited MSC to get new tires for my road bike. Joe, the service technician, was working on another bike but quickly finished up so the wait time was about 5 minutes. When it was my turn, I asked if he could put new tires on my bike. He inspected my tires and said they were in pretty good shape, could get a few more miles out of them. I explained these were the original tires when I purchased the bike and wanted a new set. Joe did not try to upsell or pressure me into getting new tires. He recommended the least expensive tires but I went with the $100 tires instead. Same day service too! Thanks Main Street Cycles.
You guys volunteered to go through the hassle of doing a warranty return on my rear wheel even though I didn't buy my bike at your shop. You made the whole process as painless as possible.