We bought Aventon ebikes on line and needed a little "tune up" with the front disc. We brought the bike in to the shop, a very nice young man (Ezrah) came out to help us - he could see we were struggling some getting the wheel on the bike to wheel it to the service area.
Ezrah gave us an estimate (approx $10) to straighten the disc and talked to us about ebikes and bikes in general. We wandered off to look at the shop while he was working. He turned it over to another nice fellow (I'm sorry I forgot to get his name) - he fixed the disc and was very generous with his time - we asked several questions about bike racks, ebikes, tires and maintenance - he gave us complete answers and never "pushed" any services or products.
When I got ready to pay (we bought some bike grease), we were told the adjustment was so minor, it was free. That was totally unexpected!
I absolutely would recommend Main Street Cycles ~ and actually already have!
I think the shop is a great shop! Great energy, knowledge, enthusiasm and love the improvements to the shop itself. The only reason I didn't give a "10" was because it would have been nice if I had been contacted every now and then on where my new bike was, as I had waited for a long time, and was told I would have it by mid-August. I finally called two weeks ago, and was told it was "gone" and that another would be located, etc. I have the bike now, and love it. However, I had bought my girlfriend a bike there, in addition to mine. That's about $5,500! It just would have been nice to communicate. I know you are all solid busy, but want you to know that this may be an issue to tighten up....See you soon, g
The salesperson was extremely nice and very helpfull.
He was able to come up with a great idea on how to
attach a special seat on the back of my bike so my 4
year old son could ride with me. It works great !!
Everything!!! Your customer service is absolutly top notch. Your staff is knowledgeable and can really help you find what you really need and want :). One of my first bikes as a kid was baught here from Scott many many years ago.
My wife and I love this place so much we started a bike group and we all ride weekly. Most all of them also bought bikes here over the last few months. So yes we are MSC 4 Life!!!
They are very knowledgeable about bikes and if they don’t know they are willing to look up the information to provide an answer and it get what you need. They are willing to spend the time with you to get you the right fit for you. There services is great!!!