Personalized service and ability to backorder hard to get items. I was pleased with the helpful tips and adjustments to my bike during a fitting. It was well worth the time Bob spent explaining and coaching me through the process. The shop mechanics put on a new chain as well, feels like a new ride again! I appreciate having this shop in my home town, thank you.
Staff was very knowledgeable, definitely a prestigious company, within their field. Made us feel welcomed upon entry, gave us time to look for ourselves, and ask questions when we were ready for help. We didn’t feel pressured on making a decision, but we did feel very enthusiastic about our purchase after talking with Johnny. Great environment overall, quality products for all price ranges, and a gentle reassurance throughout the whole process that we were making the right choice going to Main Street Cycles.
I bought my Trek Marlin 7 about three weeks ago. The communication and status on the bike after ordering was far from promised. The staff when I picked up the bike was cold and not very welcoming or helpful getting the bike out the door.
My rear brake handle now goes almost all the way to the handle bars. I have missing pieces off the bike (cap that covers the shrader valve on the front fork is missing, cap on end of pedal is missing) and I found multiple lose screws/bolts on the bike when I got it home.
Lots of bikes to choose from. Nice clean store. Great customer service! Easy to do business with. Highly recommend them for your next bike. Loving My Aventon Adventure 3 Step Through. Second Aventon I've owned.
Carlo was awesome. Very clearly passionate about bikes and displays subject matter expertise with a positive attitude that makes you want him to work on your bike.