The time the therapists take to actually listen to/respond to an individual's situation. The quietness and comfort level afforded to clients before, during and after a massage. The best place I've ever gotten a massage.
Environment was quiet. I've been to other places for massages and it's so hard to enjoy a massage when you can hear traffic and other noises; not the case at Main Street Massage Therapy. And, of course, Rachel did a great job. I would highly recommend Main Street Massage Therapy and Rachel...in fact, I already have.