Your service has always been quick, friendly, and reliable. I also appreciate that you do what is needed without trying to up sell. This time, though, I did not think the tune-up service was as thorough as in the past. For example, the tape on my handle bars had a loose end, and a piece of cable was sticking out - both very minor things that previously, the technician would have noticed and fixed, even if they weren't technically part of a tune-up. Those little "extras" didn't happen this time.
Brought in an old bike to get serviced. Original person I spoke with said I didn't need new tires. Then got a call from the shop a few days later saying I do. Then when I went to pick up the bike, the tires ended up not being replaced. Better communication to keep me updated would be nice. Then I could've looked around to get new tires. But other than that, speedy turn around on fixing bike, never had to wait in line long, and everyone that I worked with was very kind and informative. Very happy with my bike.
The knowledge and friendliness of the staff. The inventory was kind of low but that’s due to covid-19. I still was able to get a similar version of what I wanted. I would for sure go back to buy another bike. Excellent store!! I’m telling all my friends to go there!
Always honest about cost of care and parts on my bikes. And the time it might take for service. And they always come through ahead of schedule. Very friendly staff and knowledgeable. From buying a bike, to racing needs, to bike maintenance in general. A great shop and where i always take my bikes.
I was able to confirm you had the bike tire I wanted and I paid for it on the phone. When I arrived at the store the tire was very quickly brought out to me and I never had to wait in line or enter the store. Excellent service for a person at high risk for a Covid-19 infection.