The people at the shop in Maple Grove reminded me of how another well known high end cycle shop used to operate-personal service from people that actually know what they are talking about & have an obvious passion for bicycles. These folks know their stuff! As I described where & how I ride, they were able to steer me to the proper type of bike, explain why it was a better choice then the type I was used to, and let me test ride it to see for myself-and yes they were right! They got into the positioning of the seat, being able to get a jointed stem so I could sit upright better, just phenomenal! They also educated me that my helmet should be replaced because of the exposure to UV rays weakening the material-something I never would have thought of. I won't be going anywhere else, that's for darn sure!
Everyone is happy to answer questions-and certainly has the knowledge. I never felt pressured. The products are high quality. It seems everyone goes the extra mile to make coming to Maple Grove Cycling a good experience.
Phenomenal! I trust their bike mechanics to tune, fix, make recommendations, and upgrade our bikes each year and they do an amazing job every single time!
I needed service on 2 bikes and initially met with Doug. I’m not very knowledgeable about bikes and he let me know that it’s his job to make sure everyone enjoys biking, and he will help me with that. Throughout the drop off, questions, test ride, and pick up, I met with 3 service professionals. All of them made me feel comfortable and you can tell that all of them enjoy what they do.
Even when there was a line of people waiting, they made sure that I was taken care of.
Just a great service crew and I will definitely be back for any biking needs I have in the future!
Everyone is very curtious and takes time to explain things on a level a lay person can understand. I never feel rushed or like I am inconvieniencing them.