Dan is welcoming, honest, and incredibly knowledgeable. He took the time to answer questions, offer honest advice, and help me figure out what made sense for me - never trying to upsell. I even called about a used bike I saw online for private sale that was originally purchased from his shop and he was extremely helpful, never once made me feel bad for considering buying used.
This is ultimately why I chose to spend more than I originally planned on a bike just to support Dan and this small local business.
Very easy experience to pick out a new bike and get the right thing for me. Felt no pressure to buy more expensive bike just the right one for me and very fast return after it was ordered.
The very pleasant and friendly atmosphere in the shop is a real draw. Knowledge and skill have fixed any problems our bikes have developed over the years. Recently we have replaced both bikes and that process was also easy as it can get. Great business and that is a remark that goes back decades!
A bike is not really an individual item but an ongoing process between you and the shop where it came from. Marblehead cycle is just such a shop, but a working problem solving center. Just great work.
Dan offered great service. He took the time to explain all the options available for electric bikes, and had them set up with all the extras we needed, delivering them to our door! His price was competitive and it’s great to have a local bike shop that can give them yearly tune ups and help with any other questions we have.
Marblehead Cycle is the best. Dan and his team are extremely dedicated to provide the customer service that we need. Can't say enough good things about them.