A much better and clearer understanding of the training process. Improve the training process to include hand outs, guided exercises etc. We are still trying to figure things out on our own. At this point we are quite frustrated but hopeful that it is just a communication and training issue.
I started with the company beginning of March. The initial training was lacking a lot. I felt as though I was left to ask the questions to things I had no idea what I was even looking at. After that, Eric was very kind and did a more thorough training with me, but I am still feeling like I don't know what all MS can do for us and what the big picture is in helping grow our company. I do like the activity processes, but feel the emails are very basic. I would have loved to see all of this incorporate into Constant Contact. (Basically use a more professional/branded email template) I don't feel as though there is a lot of hands-on on your end to make this successful for us. We are getting some things moving inside MS, but again, don't feel like we have even scratched the surface of what we should "actually" be doing with it. And maybe I just need to spend more time with it. I understand it will take time and won't be a perfect method, but hopefully it will get easier.
The amount of training provided is not enough to fully understand how to use the system. The video training is okay but should not take the place of a real person explaining and answering questions that a client may have. We have individual needs based on our business and the videos don't help.
As long as you enter the information correctly it populated all across the board. It's intuitive. The things I didn't understand were easily obtained by all the help available. As I continue to use it and learn more... I'm loving it more & more.
The Window Source of Lexington
I thought the initial training was very disappointing. The rep was super friendly but unfortunately wasn't able to answer my many questions. Having just got this program, obviously the features I attempt to learn first are the features that I value as most important in my business. For example, I need to track leads, move these leads into customers, schedule appointments, apply payments to accounts, generate PO's for orders and tracking. Learning about these features are important to me right now. What is NOT important to me is learning how to block out and add features to restrict or allow employees to access information. We only have 2 people working here. It really doesn't matter at this point. I get that you have training guidelines and want to start with the admin section of MarketSharp to make sure there is a solid foundation, but if I allocate an hour of my time to training on Marketsharp I want to be trained on the things that are important to my current needs. You need to ask the customer what they'd like to learn about first opposed to telling them what they WILL learn about first. I understand that there is tech support to answer my questions but I don't have time to call in every time I have a question. I thought this training was going to be a Q&A but it was not and that's what I found most frustrating.
[NAME REMOVED] [PHONE NUMBER REMOVED]
I thought I was supposed to receive a training on how to set it all up and the appointment I had for the training I was asked what I wanted help with. Not much of a training. Especially if you just bought this program. You think you should actually be trained everything. Not asked what specific things you want help with when you haven't used it before. The customer service is very good at answering questions but if you set up a training with a customer it's usually to show them specific things they should know, it shouldn't be to ask them what they have questions about. If you just got this program I'd think you'd have questions about everything and even things you don't know about because it's a brand new program to a new buyer.