As long as you enter the information correctly it populated all across the board. It's intuitive. The things I didn't understand were easily obtained by all the help available. As I continue to use it and learn more... I'm loving it more & more.
The Window Source of Lexington
I thought the initial training was very disappointing. The rep was super friendly but unfortunately wasn't able to answer my many questions. Having just got this program, obviously the features I attempt to learn first are the features that I value as most important in my business. For example, I need to track leads, move these leads into customers, schedule appointments, apply payments to accounts, generate PO's for orders and tracking. Learning about these features are important to me right now. What is NOT important to me is learning how to block out and add features to restrict or allow employees to access information. We only have 2 people working here. It really doesn't matter at this point. I get that you have training guidelines and want to start with the admin section of MarketSharp to make sure there is a solid foundation, but if I allocate an hour of my time to training on Marketsharp I want to be trained on the things that are important to my current needs. You need to ask the customer what they'd like to learn about first opposed to telling them what they WILL learn about first. I understand that there is tech support to answer my questions but I don't have time to call in every time I have a question. I thought this training was going to be a Q&A but it was not and that's what I found most frustrating.
[NAME REMOVED] [PHONE NUMBER REMOVED]
I thought I was supposed to receive a training on how to set it all up and the appointment I had for the training I was asked what I wanted help with. Not much of a training. Especially if you just bought this program. You think you should actually be trained everything. Not asked what specific things you want help with when you haven't used it before. The customer service is very good at answering questions but if you set up a training with a customer it's usually to show them specific things they should know, it shouldn't be to ask them what they have questions about. If you just got this program I'd think you'd have questions about everything and even things you don't know about because it's a brand new program to a new buyer.