We have had MarketSharp for about a month now, , ,maybe I don't know all the in's and out's of it yet, , ,but I don't like that I need to visit 3 different screens to input a lead for a Sales person.
When I need help (which I was told to call as often as needed to get help) I am instructed to leave a message in order to get a call back to help me with my issue. Last week it was nearly 5 or 6 hours before I heard back from MarketSharp and I was unable to speak to them due to being on the phone with my Payroll Coordinator. If I happen to mistype a name in the system, , ,go back and correct the Contact's name, it still shows as being misspelled on the Sales Persons calendar??? Not sure if there is a way to confirm an appt, indicate that it has been confirmed on one of the lead screens and the Sales person to also receive confirmation of that appt being confirmed??
My main concern or dislike is that I need to leave a message in order to get help, , ,so I've decided to just try and figure things out on my own.
Thanks and have a great day -
Kind Regards -
[FIRST NAME REMOVED]
I am not really disappointed in general. The real way I feel you could make my job much easier would be if In the drop down list where it says contact reschedule appointment etc. it would be wonderful if you were to have something called (Hot Call Back ) This way when there is a very important call to contact a customer to schedule an appointment at a specific time it does not get lost in the sauce so to speak when there are a lot of calls backs in my reminders of activities. . This option in drop down list ( Hot Call Back ) would be Great . That is basically it for me or all i can think of for now If I were to have this option I would definitely give a rating of 10 and recommend to everyone !
[FIRST NAME REMOVED]
I really appreciate how we can customize the customer fields. I feel the calendar is easy to read and easy to add notes into the block on the calendar so we can refer at a quick glance instead of having to open up the file.
It is extremely rare for Market Sharp to have any problems on their end or be slow on their end. It was a great decision for our company to use Market Sharp as it has grown with our fast growing company.