My massage therapist, RJ, delivered excellent service and remained focused throughout the session, even when the audio system malfunctioned. I appreciated his dedication and professionalism. However, I rated the experience a “9” due to two concerns:
The audio system repeatedly cut out, which disrupted the ambiance. While RJ chose not to interrupt the massage to address it, the issue should be resolved to maintain a consistent environment for future clients.
The cashier’s tone was dismissive and unprofessional when I used multiple gift cards with small balances. Her comment—“Do you have any more gift cards, ugh?”—was unnecessary and off-putting. This interaction negatively impacted my overall experience and may influence my decision to return.
I like Julia, I book her exclusively for my massages. She is very polite and pleasant had has gotten to know my body and give consistently great massages.
As a relative newcomer to regular self-care, I've had a few services here, including massages and a facial, and I couldn't be happier. The quality of care is exceptional. I've already recommended A Valley of Vitality Wellness to several friends and coworkers as the place for excellent self-care, and I find myself counting down the days until my next appointment.
Pleasant and relaxing rooms. Massage therapists ask questions about areas of concern.
My most recent visit with Denise was very nice, she paid attention to the areas where I have the most pain. I highly recommend Valley of Vitality.
From checking in to checking out the process was easy and service was good. Denise found all the spots needing attention during my massage and was helpful in recommending continued therapy for my shoulder and upper back and back areas.