So far things are going well. Our new Reznor unit was just installed in our garage on Monday and seems to humming along. The two installers, Noden and Jose worked along at a good pace and were very professional and friendly.
Delivery is timely & professional. So that has been a big improvement. We did have a bottle crack/leak all over our floor & we were supposed to get a credit. That never happened even when delivery guy said he would let them know. Not sure where the ball dropped but he should have that authority.