I called to have one dispenser repaired and another replace - agent said that would happen on the next visit which was about 3 weeks out - as apposed to sending someone at that time. Nothing happened on the next visit - just brought more water - but we still have one dispenser that doesn't work at all and another that only dispenses cold water. Doens't seem lke this would be that big of a deal to get resolved, but I guess it will be.
It was very reassuring to get a service call from a qualified technician who could test the water, diagnose an issue and resolve it in a very direct way and in a short amount of time. It was also reassuring to get an explanation of how the system worked, how much, or how little salt was required to be in the brine tank, and to note condition of our plumbing main water shut-off valve that was not in his scope of work per se, but the usual method of shut off to do the work he was doing. We now know we should have this valve replaced as well as the work he did on the Culligan system.
Service is excellent. We can call and get a special salt delivery when we need it before the once a month planned delivery.
Now that’s good service! Technician always remove his shoes and takes the empty bags away with him. Great service!
Thank you Culligan man!
I wish I had known at the time of purchase that the equipment had ti be removed and returned each year when my home is winteruzed. It is very inconvenient and it takes a couple of weeks to get the rustiness ckeared.
We needed to replace an aging water softener. My call to McCardels was handled promptly and in a professional and friendly manner. Lance came out, checked our water and fully explained his suggestions. One day after we met with Lance, the installer, John, installed our new softener system. John went over all the details of the unit with me, removed the old system, ran the new system through it’s paces and cleaned everything up. Friendly and competent, for everyone we dealt with. We are an hour drive from Traverse City and that was no problem for McCardel’s. Five star from us, would definitely use them again.
Had water softener checked out for any needed maintenance as well as changing filters on water filtration system. Work was done on time as promised. Tech was very careful with hardwood floors and area around where he was working. Filtration system needed some extra problem solving and he was willing to stay and go the extra mile to make sure the system was working appropriately before he left.