Cleaning is excellent. Had a couple challenges with scheduling a closeout cleaning of my townhouse. I asked for a clouseout cleaning and they called to confirm the day before (I confirmed). When the day came, I called to find out an arrival time and I was told Noon to 2 pm. At 1:30 pm I received a call requesting that we reschedule for the next day. I said yes to an arrival time between 1 pm and 3 pm on a Saturday. This also meant I had to drive down to the townhouse (40 miles one way) at that time. When I got to the townhouse, shortly before1 pm,the cleaning team was leaving ! I'd wanted to be there to make sure everything was what the Landlord wanted. They did a fine job, but the mechanics of getting the cleaning done could have been a little better.
I like having the same people coming to the house. They are always polite and pleasant. I like the recent added feature of being called in advance to be told what time to expect Merry Maid service. This allows me to plan my day more efficiently.