Cleaners are very personable and friendly. During my first "deep clean" several things were missed and I intended to discuss this with the ladies upon their return. Unfortunately I had different ladies the second time (so discussing the errors of the first group wasn't proper) but did mention what had happened. The second group of ladies corrected those issues.
The overall appearance of the house was very good. I did notice some areas of the tile floors that weren't done well. Would like to discuss the service/satisfaction one on one with the local owner/manage rather than an online survey.
Since this is rating my second service, I think that I will reserve judgment at this time.
Cleaning products seem to be OK....don't necessarily smell a "fresh" scent when I return but time will tell.
I would appreciate a survey at the end of each service or at least a phone call to ask if everything was up to standards....
So far, we plan on keeping Merry Maids until further notice.
Always nice to get the call to confirm arrival and see your folks get busy when they arrive. When I've been asked who I use, I always praise Merry Maids because of your reliability, good work, and professionalism.
The products used by the ladies were fine. They left a fresh clean smell which is what I was looking for. Teresa, who I understand will be returning to clean every four weeks, did a lovely job on the kitchen in particular. All the appliances shine like new.
I did a quick walk through when Teresa and Jessica were finished. Only later did I find that Jessica had missed some things when cleaning the master bath. Nothing major.
Merry Maids are very reliable and they do a good job. They rotate the special cleaning to get to everything in a month.
Once in a while when I need to change my scheduled time to another day and they always work with me.