The office staff are lovely and always accommodating! The cleaning staff do their very best to help and are willing to assist with small projects if needed - we just make sure the office is aware of our requests & have given their approval :)
Reliability, flexibility, and willingness to focus on directed tasks. Our situation is a little different since it is a rental property. Our cleanings need to vary according to the schedule of our guests. This is the third year we have used Merry Maids and we have been very pleased. On the rare occasion we were not, Merry Maids corrected the oversight and followed through to make sure we were satisfied.
Elizabeth is the person who cleans our house, and she is amazing. I have a high standard for a clean house, and she goes beyond my expectations, week after week. She pays very close attention to details, and I am never disappointed with her work.
I like that Merry Maids never lets me down. I can depend upon the ladies coming on the scheduled day.
I like that I don't have to supply the team with cleaning products.
I like that they seldom miss cleaning "something."
I don't like that they tend not to turn lights off or unplug a lamp to plug the vacuum in, then forget to plug the light back on.
At times they move the computer around and therefore pull wires out that I have no idea where to put back and have to call/pay the IT man.