The work that's done is high quality (with the exception of cleaning under the bed in the master bedroom. I checked before completing this survey and found that it had not been done, nor had it been done after the September cleaning - I forgot to mention it)
I appreciate that I can call and speak to a supervisor about any problems. I like that the service is dependable and reliable. I feel comfortable having the ladies in my home even though I am not there.I like the new format of having the rooms to "receive special attention", printed on the paper work. Prior to this adjustment, my tiny powder room was getting more than its fair share of attention each month instead of a systematic rotation around the other rooms. I still would like to a see Seniors' Discount introduced.
Having said that, probably not possible, but if it was, we would appreciate a 'same time service.' We find it hard to work around the 'anytime during the Friday arrival.'
Other than that, staff are very accommodating, respectful, hard working and professional.
I like being told what "extras" have been done besides the basic clean. I like that the staff don't mind my dog and cat being home while they clean. Everything looks great when I come home on cleaning day.
The cleaners showed up on time, and did a great job. The house had a number of students living their, and they left the bathroom and kitchen in horrible condition. The two cleaners made the whole house shine!