The best thing about Merry Maid services is your staff. Mary and Sierra are wonderful, very professional, thorough, pleasant and trustworthy.
The reason we continue with Merry Maids is the wonderful work that Mary and Sierra provide to make our home beautiful.
We recently moved and needed a cleaning service to do the entire house, appliances, ceiling fans and everything.
A representative came over to review the job with me and gave me a quote after we went through each room in our home. He was very professional and told me the exact cost of the job. He also told me how many cleaning people would be doing it.
The only issue was the time we had arranged. We were told the crew would be there at 12:30. On the day of the job, they called me to say they were able to send the crew two hours early. I was fine with that except when they arrived, we still had a few items in the house - some dishes on the floor, boxes here and there and an ironing board was up.
The representative complained to me. I told him that had they called much earlier about the time adjustment, we would have been able to get these items removed before they arrived. It was impossible to remove them by 10:30 a.m. I did not appreciate being lectured to when they changed the schedule. It put undue pressure on us while the cleaning staff was there. Had they either given us 24 hours notice or honored the original time, the house would have been empty.
They did an excellent job- outstanding. The cleaners were very nice and polite. The cost seemed high but in reflection, it was worth it. Our buyer was very, very appreciative!
I like have the same ladies clean each time. Sometimes I feel like the cleaners are in a hurry and on occasion I see things were missed. Overall, they do a great job. I have used Merry Maids for two years. As far as the products that are used, I can't speak to that because I'm not sure about that.
The one thing I would like is to have a consistent time. I have a consistent day, but sometimes the cleaners come at 9am, other times noon or even later. My husband works from home most days and makes an attempt to work in the office on the day the cleaners come. He would prefer to know the time they are going to arrive.