The maids that come are always cheerful and ready to work. They arrive with all the cleaning tools and cleaning fluids they need. They are continuously working in the allotted timeframe. They definitely have a system in their work, and work well as a team. Everyone knows how to do everything, but the maids work in tandem until all the work is completed. It is always a pleasure to have Merry Maids come and a boost to my spirit to have a clean house that smells good, too. They are very flexible if I need to change dates or times depending on my schedule. I have used Merry Maids for over a decade. I have recommended Merry Maids to my friends, who now, also use Merry Maids! Love these ladies (and occasional men)!