Consistent. There is a good balance between contact with the company (survey, follow up) and respect for our time and privacy. The service is consistently good, the one time in over a year we had a problem, the management was very eager to work with us to fix it and it never happened again. Working with MM makes it easy.
Erika is wonderful. She's incredibly thorough, respectful, friendly and professional. I like that the products used are natural and green so my children are safe and we are being eco friendly. As a mom with two small kids, I cannot express my gratitude to merry maids!