The house always smells clean and fresh after Merry Maids have been by to clean. It is a light scent. I like the fact that the surfaces that are the hardest to clean, stove top and refrigerator door, always look good.
I love that the ladies who clean our house are so thorough! They are also really friendly which is great because I work from home so I'm there when they are cleaning (I was worried that would be weird). It is a MASSIVE burden off of me to have Merry Maids come clean our house every 4 weeks :) I'm going to school and working and this has given me my sanity back!
The customer service is great. I especially like working with Jaime, the Office Assistant. She is always very pleasant and a joy to talk to. I really needed the house cleaned quickly as my mother died and we expected guests at our home in a few days. The service was arranged for the same week. The girls cleaned the house but had not done a good job in vacuuming. I complained the next day and Jaime sent 2 other girls back that same day to make it right. It looked perfect when my guests arrived. Quality service is their goal and they stand behind that.
I really like the products. They do not have an unpleasant smell and make the house sparkle.