All of the service representatives from the manager to the service advisor to the technicians and evenninto the parts department listen to my questions and helped me understand all my inquiries and worked toether to resolve and troubleshoot any issues or concerns that i had. Since i waited there for the day i had lots of questions and when each of them was available they helped me feel comfortable and gain knowledge as i was completing my 1st year as a travel trailer owner. Thanks everyone! Art, Stephanie, Crystal, Heather, Rick, Brendan, Gage, James and even the nice tall blonde woman walking through the waiting area engaged in a conversation with me to make sure i was happy with service and my extended warranty. Oh and I met Kern at the end if the day! Great team in Mesa AZ . Thanknyou all!
First and foremost I liked that it’s family owned. The salesman Troy Terry, was above par, super knowledgeable and we felt like he really kept our best interests at heart. The finance guy was super friendly and worked out the best finance deal for us. Mr. Lamb who showed us all the features of our travel trailer and how to operate everything couldn’t have been nicer and more knowledgable. Overall we couldn’t have asked for a better experience.
Crystal Garcia was SO awesome!! She helped us get some warranty work done. She kept us informed and helped us deal with the issues that were going on.
Our generator is now fixed(fingers crossed!)
Crystal definitely deserves an award for her concern and customer service!
We’ve had several Motorcoaches that we’ve purchased from other Dealerships, we were never treated like we were at General RV they were our first top notch above & beyond dealership. . We were pleased the way from looking , to trading in & purchasing . Every employee treated us like family . Troy , Sam & Heather G . along with Gary treated us with kindness , understanding & we were pleasantly surprised of a beautiful basket they had sitting in our New Baystar 3609 .
Thank You to each of you for making us feel special.
The sales staff was extremely knowledgeable and pleasant to talk to and deal with.
The parts and service employees were understanding and professional and very willing to help.
The finance manager was professional.
This was the best rv dealer experience we have ever had. We have had 10 rv’s over the years.
Five were purchased from dealers.
Highly recommend General RV.
Thank You All.
My service advisor, Crystal, was knowledgeable, considerate, and efficient. She followed up with me on my issues and seemed genuinely concerned about understanding issues that were intermittent.
The service writer Heather R is the only reason we drive over an hour for service. She has always been helpful and makes sure we are well taken care of.
Everyone we encountered was professional and friendly. Easy sales process with no high pressure. Great team to tour and teach us about our new trailer! Finance was straightforward and great to work with no bait and switch on fees.
Extremely helpful and knowledgeable staff. From everything from the sales department to the service department, everyone I had spoken to were both professional and friendly. They offer a wide selection of different rigs as well as all the parts you could possibly need. I would give them 1000/100