I like that I can email the office and open dialog about products to order. I like that they are most of the time available same day. I can pick them up or have them delivered for a modest fee.
Pricing is competitive as well.
Best people . Cheapest prices. Best small and large quantitie place for whatever . I have built a few race car chassis and parts threw your business and it will continue to be my first stop
Good supply of basic material. I usually buy steel but have also picked up SS, brass & aluminum. I typically do smaller projects so the cut off area is my first go to area.
The staff is always friendly, helpful without being pushy and very knowledgeable on the products.
My next project includes some 6 sided hexagon aluminum but don't recall seeing any on my previous trips.
I think some basic plans or kits for beginners might be a popular item that could be easily shared in your stores or shared on your website. We use to have basic plans in HS shop class for model steam engines or basic welding projects.
I'm very pleased with how easy it was to simply call and place my order. My piece of sheet metal was ready the following business day and when I arrived the staff was very helpful to get it loaded.