Display layout of multiple materials, sizes (HSS, flat, round) and and able to sort through materials cut for a good visual inspection, the cost of material (cuts) and friendly staff
Excellent customer service on telephone and in-person at front desks. Friendly, helpful, always acknowledges customers upon entry and always informs customer why the customer has to wait before being attended to...eg. "just finishing off an order, will be right with you." Quality workmanship with cuts and custom design orders. Never had any issue until recently when half our metal order was not fulfilled. The front took ownership of the error but unfortunately that delayed our work project by a week. In these circumstances (apparently the order was mis-read), it is customarily that the business offer a compensation.
Really fortunate that Metal Supermarket is open to retail clients, has on-site fabrication and large inventory.
From the moment I made first phone call to inquire about what I was looking for, just two small pcs of aluminium, i was treated like an important customer. I placed my order and proceeded to jump in car to go pickup. My order was ready and nicely even wrapped in plastic which was definitely a step above and beyond.
Every individual that I dealt with was extremely positive and made me feel glad I had made that call to inquire about my metal needs.
Thank you
Ken