Fantastic facility! Love the multiple levels and all of the equipment offerings you have. You have an ample number of staff to manage customer needs and they are always available for those who need it.
Your pool and the programs you offer are the very best and I am a long time swimmer. I love that you run multiple programs simultaneously and yet still have lap swimming available; that is really rare. Your lifeguards are focused and serious, as they should be, yet helpful and pleasant. The pool temp, chlorine and soda ash are SPOT ON so whomever is managing them, kudos to you!!
My greatest joy at your club is the fact that the pool has NO background music, just peace and quiet. Also, that the cardo/lifting area's music is so low that I can hardly hear it. Clubs fail to realize that 99% of us are wearing earbuds listening to our own tunes and when competing with club music, have to blast them to a defeating level to over come it. Please keep your facility quiet...we LOVE it!!
I take your Gentle Strength classes on Mon., Weds. and Fridays. I love the instructor(s) and content.
It is a popular class and at times, the room is overcrowded. I don't like the idea of closing the doors when full. If I was unable to take this class the value of my membership would drop substantially. Is it possible to hold this class in half the gym? Failing that, can a second class be scheduled for those days?
Thanks,
[FIRST NAME REMOVED]
Accessibility to all locations in the greater Richmond area, locations at other major cities and all of the workout classes available with our membership.